Forum Discussion

Halera53's avatar
9 months ago

[Xbox] Dragon Age Inquisition Crashes At Splash Screen

I can't start the game "dragon age inquisition" on all xbox consoles (one s, series x), I log into the game and immediately get thrown to the main screen. I tried all the options, but in the end nothing helps, everything is fine with the Internet, I rebooted the console, the game license was purchased in full with all additions to the account "NESTOR MAHNO434". it doesn't show any error, it just throws it away

12 Replies

  • Halera53's avatar
    Halera53
    8 months ago

    I like this option. but I'm not really satisfied with the DNS server. If I change it to the one specified in the post, will the Russian account work on my console? After all, I am a diva in Russia and sanctions have been imposed on Russia. Whether this specified DNS server will affect my account, I do not know. That's why I'm afraid I don't understand anything about it. But I don't really understand about the offline server mode. What exactly do I need to do?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey, Inquisitors!

    We have received reports of players launching Dragon Age Inquisition on Xbox and when the game reaches the splash screen, it will dashboard and shut down the game.

    If you are running into this issue specifically on Xbox, please first perform the following steps:

     Xbox Series X

    • Quit all running Apps (For Series X|S consoles)
    • Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
    • Try the steps in our Connection and Advance Connection Guides
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4) 

    Persistent Storage

    • Go to settings > Select Device & Connections > Then Blue-Ray
    • Select Persistent Storage > Clear Persistent Storage

    Alternate Mac:

    • Go to settings > Select General  > Then Network settings
    • Go to advanced settings > Alternate Mac address > Select clear
    • Select restart

    Thanks to @Insomnia-0o0 for providing a workaround on an older thread which you can find on this thread.

    If you are still running into an issue with the game crashing on the splash screen, please list the following:

    Product:
    Platform:
    EA ID
    Xbox Gamertag:
    Description of issue:
    Specific error(s):
    Date issue first began:
    If any errors are present, attach a screenshot
    If you are able, upload a short video of the game crashing:

    Note: Please avoid replying with comments such as me too, or I'm running into the same issue. We need as much info as we can we send these threads over to the team. They will ask for this info and we will have to ask you for it. This does take longer to resolve.

    Thanks!