Hey, Inquisitors!
We have received reports of players launching Dragon Age Inquisition on Xbox and when the game reaches the splash screen, it will dashboard and shut down the game.
If you are running into this issue specifically on Xbox, please first perform the following steps:
Xbox Series X
- Quit all running Apps (For Series X|S consoles)
- Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Thanks to @Insomnia-0o0 for providing a workaround on an older thread which you can find on this thread.
If you are still running into an issue with the game crashing on the splash screen, please list the following:
Product:
Platform:
EA ID
Xbox Gamertag:
Description of issue:
Specific error(s):
Date issue first began:
If any errors are present, attach a screenshot
If you are able, upload a short video of the game crashing:
Note: Please avoid replying with comments such as me too, or I'm running into the same issue. We need as much info as we can we send these threads over to the team. They will ask for this info and we will have to ask you for it. This does take longer to resolve.
Thanks!