Hey
Has anyone managed to find a solution to this problem finally? I have 50 hours worth of progress hanging in the balance because the DLCs won't get recognized. The game tells me none of my DLCs are recognized but the EA tech support tells me only The Descent and JoH are not recognized (which is weird because I played The Descent yesterday with no issues). I don't want to have to start a new game , I suck at it as it is. This is getting frustrating. I've tried pretty much everything you've listed as well. Any advice would be helpful.
I'm playing this via Game Pass and EA Desktop. DA Origins is the only other game I'm playing and it's functioning with no problems, DLCs and all
Xbox client says that game is GOTY but when i donwloaded the game through EA desktop,client says that i need to buy Trespasser. All other DLCs says "You own this add-on". GOTY includes Trespasser so EA Desktop version is non-goty? I contacted EA support and they said that they inform their team but nothing happened. Also i contacted Microsoft and answer was something like "if there is any problems with EA play games, microsoft doesn't contact EA, customer need to contact them". Last time without EA Desktop, everything was fine when played DA:I with EA play in DEC 2020.
I talked to 4 different EA support people and tried multiple things like clearing EA Desktop cache, reinstalling EA Desktop, reinstalling the game, logging out and back in to EA Desktop, flushing DNS addresses, Windows recovery but nothing helped. At the end I got the following message:
I discussed your case with my team and afraid to say that we cannot validate missing DLC from our end. I would love to help you here however there is really no option available. I hope you will understand that. I would suggest you to get in touch with Xbox once so that they could check the details on their end.
Considering that MS doesn't want to get involved in such cases (according to the previous response in this thread) it means there is nothing that can be done at this point and the only light of hope would be major updates to EA Desktop, but who knows when that's coming.
