Community Admin@Parafairy Hey, how does it fail to connect?Is this when you're trying to start up the game? If so, it sounds like something went wrong.
You can try restarting the console to clear its cache but past that there aren't a lot of steps to take, especially if things were running fine before. Hold the button on the front of the system until it beeps and shuts down, then try again.
Thanks.
Just a few questions here. What type of internet service do you have? (DSL/Cable, Satellie, Cellular, Dial Up or something else.) Are you connecting the Xbox via a router, if so is that wired or wireless? Have you tried connecting wired directly to your modem? Just trying to eliminate possible issues that you could fix yourself.
