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mommapanda2014's avatar
mommapanda2014
9 months ago

EA Account seems to not be wanting to link to dragon age veilguard

Hello everyone,       My boyfriend is having issues getting his EA account to link to dragon age veilguard even though, on the EA app on his laptop it is connected to his Playstation account. We are...
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xGodofMe1's avatar
xGodofMe1
9 months ago

Following. I’m having the exact same issue. Every time i start the game, it says my account isn’t linked to an EA account, then it just proceeds with the game when i hit continue. 

  • 46c1133ac58c738's avatar
    46c1133ac58c738
    9 months ago

    I’m having the exact same issue. I get the “account not linked” message on PS5, hit “continue,” and the game just goes on, with no account link step. 

    I logged into my EA account and verified my PSN account *is* linked. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 months ago

    Hi @xGodofMe @46c1133ac58c7388 To confirm are you both on PS5 and already have your EA accounts linked to your PSN account?

    • jaycquin's avatar
      jaycquin
      9 months ago
      @EA_Illium wrote:

      Hi @xGodofMe @46c1133ac58c7388 To confirm are you both on PS5 and already have your EA accounts linked to your PSN account?

      I have this problem and I can confirm that for myself. 

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        9 months ago
        Hi @jaycquin, If you are still getting this when you launch Veilguard, can you get past the message to the main menu?

        Then head to settings > Other and check if you can select to turn on EA services and link there.

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