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090807066789543's avatar
2 years ago
Solved

Error Message when trying to launch the game

Hello, thank you in advance if you can help me. I just got the game, but whenever I try to open up the game, it will pretend to load and then give me a DirectX error. The error message is:

DirectX function "gpuData.dxTransitionCommandList -> Close()" failed with E_OUTOFMEMORY ("Direct3D could not allocate sufficient memory to complete the call"). GPU: "Intel(R) Iris(R) Xe Graphics", Driver: 32.0.101.6325

I've tried switching it so it would use high performance, but it only gave me a different error. I would post that error message too, but it disappears too quickly for me to copy it or snag it. The only thing I am able to make out is that it is a getdeviceremovedreason failed with dxgi_error_invaild_call. I've looked online for that error, but none of them were the error I kept getting glimpses of. I'm not really a computer person and don't understand what keeps happening or going wrong. Please help, I'd love to play the game as I've just started getting into Dragon Age this year.

  • Thank you for offering to help, but I figured out the issue on my own. I had to upgrade my Ram drivers so that they would give me the max amount of ram my laptop could handle. The game runs fine now.

2 Replies

  • @090807066789543 

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • Thank you for offering to help, but I figured out the issue on my own. I had to upgrade my Ram drivers so that they would give me the max amount of ram my laptop could handle. The game runs fine now.