Can someone please help?

I pre-ordered the game on October 26th 2024 from Amazon Canada. I received the physical copy of the game on November 3rd. I still have not received the pre-order code from Amazon via email. I have checked all folders, multiple times.

I just spent another 30 minutes on the phone with Amazon and all they could do was offer me a $10 credit. They have no way to send out the pre-order code or so I'm being informed. I did request an email to proved proof that the call took place, which I was sent.

I had an open ticket through EA help with no success, I was informed it was a known issue. I updated the ticket yesterday or the day before for an update and now it is closed and labeled as No Fix. 

I have done everything that EA has asked of me and they state that if all else fails they will make it right. I'm just waiting for someone to make it right.

Could someone please help?