Having the same problem here. Spent ages making my character look the way I wanted, only to get reverted to a random ugly default in the first five minutes of the game. I'm not thrilled. Have you found any way to revert back to the way they are supposed to look?
Yes! Took me three tries following another post’s somewhat solution but I got her back. I had to quit the game and reenter my save 3 times for it to work. Note: the original post said it worked 2/3rds of the time when loading the most recent save, but I loaded from my manual save which was not the most recent twice. The last time which worked I reloaded to an autosave that happened when I tried loading other saves originally to fix the problem. Even though the autosave occurred while the characters appearance was bugged her appearance and voice appear to be fixed. So I’d try quitting, restating the game, and loading the most recent save until it works
Yes this exactly - the most recent save seems to be the most reliable for recovering it, though on mine it does take a few tries - usually three. Once its there, I can progress in the game fine without my character appearance changing. But I can't go back to an old save without it happening, and once I've attempted to reload an old save the game won't load my character's custom appearance at all. So I then have to quit, restart the game and load the most recent save again in the hopes it will work. Very frustrating!
Got the same there and it was so jarring!
I think I figure out on mine it was continuing from an auto save caused it?
As soon as I dropped it and reloaded my last hard save I had my custom qunari face appearance back again.
