Forum Discussion
Hey Everyone,
If you are running into an issue with sound crackling or cutting out. Try disabling any extra sound features on your device (Like Dolby/DTS or Windows Sonic), and disable the 3D audio setting in-game.
After, restart Veilgaurd and let us know if this continues
If this continues after today's 1.0.0 patch, please let us know the following:
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- What type of audio device are you using?
- If possible, share a Screenshot or Clip...
- If on PC, share a Save file for our team to look at.
- If on PC, please share a DxDiag file and an EA app Error ID Number
Cheers!
- miantuu4 months agoSeasoned Newcomer
Hello! To begin with, here's the things I've tried to fix the issue:
Reinstalled the game. Restarted my PC. Reloaded a save.
Verified game files on Steam. Cleared download cache.
Switched between headphones and monitor speaker. Issue persists with both.In PC settings:
Ensured audio enhancements and spatial sound are off. Tried different sample rates and bit depths.
Checked all audio drivers for updates.
Troubleshot sound problems, it only suggested turning off the enhancements which I had already done.
Optimized Veilguard's settings through GeForce Experience, and launched the game through it.In game settings:
Turned Vsync to 1/2 and 1/4.
Muted all other sound except voicelines.
Switched between different sound settings.
Set all graphics settings to medium or low.None of these helped, and the audio stutter still persists after the patch, especially in the crowded areas.
EA ID: miantuu
Platform: PC 64bit Win10, Steam
Other specs:
Intel i5-9600K
16GB RAM
NVIDIA GeForce RTX 2070 SUPER
SSD (Samsung)
Direct12Audio Device: HyperX Cloud Headphones, Realtek(R) Audio. Issue happens on monitor speaker as well.
Video Clip: LINK
Save File on Google Drive: LINK
EA Report ID: 49486d10-f9b2-41e2-bb3c-d283e8efd6b9
DxDiag file attached.
Thank you!
- UrdnotViktorios4 months agoRising Novice
Hello!
Having the sound issues, only being able to fix them by turning on Vsync to 1/4. I have disabled any extra sound features, verified the files and still the problem continues, IF I put away the vsync 1/4 - and I prefer playing with the normal vsync thank you very much.
- EA ID (PSN ID/Gamertag): UrdnotViktorios
- Which platform are you on? PC
- What type of audio device are you using? Reaktek Audio, HyperX headphones
- Save file: Link
- Elwyn74 months agoSeasoned Newcomer
Hello!
I have been experiencing stuttering and audio issues with the game since launch.
When playing the game, I am regularly experiencing massive fps drops and audio glitches and crackles with it. Limiting the fps with vsync to 1/2 and 1/3 seems to help a little, but the stutters are still there, and the base enjoyment is significantly lowered at 20 fps when the game should be running at 50-60.
This has gotten to a point where the game is unenjoyable and many times I have died to enemies because of the framerate dropping and causing input latency, and cutscenes become so garbled that any emotional impact or immersion is completely lost. The game is lovely otherwise and I really wish I could enjoy it to the fullest.
The 1.0.0 patch fixed nothing about the issue, and other solutions that I tried include: updating gpu driver, rolling back gpu driver, updating windows, trying out or disabling various video and audio settings, verifying the game files, reinstalling the game, setting the game higher priority, tried multiple audio devices, and most permutations of the graphics and display settings in-game, including the "optimized" settings provided by Geforce Experience.
I did not have extra audio features (like windows sonic or dolby features) enabled in the first place, so I didn't need to try disabling that, disabling 3D audio ingame did not help either.
My PC more than meets the system requirements, I was experiencing the same amount of fps drops and stutters on lower presets as the higher ones.EA ID: Elwyn7
Platform: PC - Steam
Specs:
Windows 10 64-bit
Intel Core i7-10700K, 4900 MHz
Gigabyte H410M S2H motherboard
16 GB RAM (DDR4)
NVIDIA GeForce RTX 3060 (12 GB VRAM)
Realtek Audio (issue persisted both on wired Logitech speakers, and bluetooth Razer headphones)
Installed on an SSD (Samsung SSD 970 EVO Plus 500GB NVMe m.2 SSD)
Screen Recording, save file, dxdiag.txt: Drive Link - Muldurath4 months agoRising Novice
I can pretty much guarantee that it's the particle/lighting engine doing it. Are you using Lumberyard? I've seen the exact same problem in other games that use it. It's almost light the lighting engine is also sharing resources with the audio, even though it shouldn't.
- tigrina_tigs3 months agoSeasoned Adventurer
I'm on PC, Windows 10 and my motherboard uses a Realtek Crystal Sound 3 (S1220A) for audio. At this point I've installed 3 different drivers (the motherboard Asus one, a certified Realtek one and a MS generic one) and they all give the same issues.
3D sound has been off from the start. I don't use an EA app and there is no error message.
- Avaraen3 months agoRising Scout
Sound crackling started for me after switching from an old laptop (Windows 10) to a desktop build (Windows 11). I changed to Wide Dynamic sound (helped some), and reduced graphics to Medium except for Texture Quality and Post Processing (set to High), with strand hair and contact shadows still enabled (also helped some). In-game, I'm now only getting crackling and distortion during Varric's narration slides, and some crackling when there are a lot of effects, like in a conversation in Neve's office with wisps in the frame.
- EA ID (PSN ID/Gamertag): Avaraen
- Which platform are you on? Windows 11, EA App
- What type of audio device are you using? Onboard, Realtek
- If possible, share a Screenshot or Clip...
- If on PC, share a Save file for our team to look at: Unable to attach save files to forum posts, happy to email
- If on PC, please share a DxDiag file and an EA app Error ID Number
- See attached dxdiag files.
- Error ID Number: a5fdbaf8-85fe-4d2a-bf36-46fd77d2bf5f
I'm attaching two dxdiag files; one for the Windows 10 laptop that didn't have sound issues, and one for the Windows 11 desktop that does have sound crackling (files named accordingly).
- Avaraen3 months agoRising Scout
Adding on here that there's something weird going on with resource usage between textures/graphics and sound. On the desktop build mentioned in my above post, I switched down to Medium textures and post-processing. CPU (80%), GPU (80%), and RAM (50%) usage basically stayed the same. The in-game VRAM usage shows at 6-7GB out of 16GB, regardless of texture quality. But despite usage staying the same, when I lowered texture quality, the overall game performance improved and the sound crackling went away, and there's just some mild video lag / stuttering during Varric's narrative slides. So it seems like the game isn't using available resources effectively to support higher settings on more powerful machines.
- EA ID (PSN ID/Gamertag): Avaraen
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