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mhorsten95's avatar
mhorsten95
Rising Novice
24 days ago

Repeated Crashes in Dragon Age: The Veilguard

I recently started Dragon Age: The Veilguard on quite a new (!!) PC and it ran perfectly fine on ultra settings until yesterday. Out of nowhere, the game crashed when I had just begun what I think is Part 3: Awakening. Not completely certain, but I had just reached the point where I needed to retrieve a dagger (I will not go into more detail to avoid spoilers).

I can launch the game and load my latest save, but as soon as I walk a few steps, it crashes again. I tried removing shader 2459419382 and letting Steam reinstall it by verifying the integrity of the game files, as I had seen some other comment about this. But the problem persists. It is frustrating that the game is crashing on a new PC (but crashing in general, of course) and even more so that it happens so early in the game.

Does anyone know how to fix it?

crashing

4 Replies

  • holger1405's avatar
    holger1405
    Hero+
    24 days ago

    mhorsten95​ 

    Please add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it expect for the “Machine name” in the second row.
    (You might delete the “Machine name” and “Machine Id” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Reply.
  • holger1405's avatar
    holger1405
    Hero+
    23 days ago

    mhorsten95​ 

    There are many 'LiveKernelEvent' errors in your DxDiag, which suggests a hardware problem, often driver-related.
    The 0x141 VIDEO_ENGINE_TIMEOUT_DETECTED  LiveKernelEvent errors means that one of the video engines, most likely the graphics driver, stopped responding within a time frame determined by the OS. If this occurs, the OS terminates the driver and resets the GPU to prevent the system from becoming unresponsive or crashing. 

    1.  Follow this manual to the letter to clean uninstall all NVIDIA/AMD graphic driver components.
      IMPORTANT: if you use a Pin to log into Windows 11 don't use DDU in safe mode!
      Use it in your normal Windows session.
    2. Install the graphics driver > Go online.
    1. Test.




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