Crackling sound making it unplayable
Title screen, Varric doing his monologue and character creation all play sound with no problem but the second I got to the first cutscene with my rook and then into Mintrathous the sound is constantl...
Forum Discussion
EA_Illium
Community Manager
Community ManagerHey Everyone,
If you are running into an issue with sound crackling or cutting out. Try disabling any extra sound features on your device (Like Dolby/DTS or Windows Sonic), and disable the 3D audio setting in-game.
After, restart Veilgaurd and let us know if this continues
If this continues after today's 1.0.0 patch, please let us know the following:
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- What type of audio device are you using?
- If possible, share a Screenshot or Clip...
- If on PC, share a Save file for our team to look at.
- If on PC, please share a DxDiag file and an EA app Error ID Number
Cheers!
Hello! To begin with, here's the things I've tried to fix the issue:
Reinstalled the game. Restarted my PC. Reloaded a save.
Verified game files on Steam. Cleared download cache.
Switched between headphones and monitor speaker. Issue persists with both.
In PC settings:
Ensured audio enhancements and spatial sound are off. Tried different sample rates and bit depths.
Checked all audio drivers for updates.
Troubleshot sound problems, it only suggested turning off the enhancements which I had already done.
Optimized Veilguard's settings through GeForce Experience, and launched the game through it.
In game settings:
Turned Vsync to 1/2 and 1/4.
Muted all other sound except voicelines.
Switched between different sound settings.
Set all graphics settings to medium or low.
None of these helped, and the audio stutter still persists after the patch, especially in the crowded areas.
EA ID: miantuu
Platform: PC 64bit Win10, Steam
Other specs:
Intel i5-9600K
16GB RAM
NVIDIA GeForce RTX 2070 SUPER
SSD (Samsung)
Direct12
Audio Device: HyperX Cloud Headphones, Realtek(R) Audio. Issue happens on monitor speaker as well.
Video Clip: LINK
Save File on Google Drive: LINK
EA Report ID: 49486d10-f9b2-41e2-bb3c-d283e8efd6b9
DxDiag file attached.
Thank you!
