Title screen, Varric doing his monologue and character creation all play sound with no problem but the second I got to the first cutscene with my rook and then into Mintrathous the sound is constantly crackling and cutting out.
Have tried every possible audio setting in game and updated drivers.
(On windows 10)
I refunded so cant test, there is nothing in the patch notes about addressing the sound issue but can anyone that had the issue see if somehow one of the other fixes fixed this as well.
I am still getting the same issue with Patch 1 that was release today.
Confirmed still an issue after the first patch today. Just played through Fire and Ice and had horrific crackling the whole way through after loading into the area.
I'm downloading the patch now but sounds like nothing was done to address this.
Would really love to hear from Bioware that they're at least aware of/looking into it. Very frustrating. It's clearly not a performance issue because the game works fine on Steamdeck and SD is far weaker in terms of cpu/gpu etc than my or anyone in this thread's PC.
Downloaded the new patch and can confirm I'm still experiencing the issue :(
Community ManagerHey Everyone,
If you are running into an issue with sound crackling or cutting out. Try disabling any extra sound features on your device (Like Dolby/DTS or Windows Sonic), and disable the 3D audio setting in-game.
After, restart Veilgaurd and let us know if this continues
If this continues after today's 1.0.0 patch, please let us know the following:
Cheers!
I did also tried hdmi audio via my monitor instead of using my audio jacks for my cpu. Same issue even when getting audio through my monitor instead of cpu.
May try bluetooth headphones as well to see that even helps but I'd have to buy a pair. Also far from any guarantee that would even fix this. Sigh.
Exactly the same issue as everyone else. The only thing that even remotely helped was rolling back my NVidia driver but it seems like this might be a CPU issue. After rolling back the driver the crackling is there, but mostly when the load on the CPU is obviously high. When I tried streaming the game to a friend, it got much, much worse, and improve greatly when I stopped - I tested this a few times.
Considering what I paid for the game and the total lack of acknowledgement of this issue in the patch notes or the note on updates prior to the patch, I expect an update this week or I'll be petitioning Steam for a refund and advising others not to buy the game in this state. Irritatingly, your note says to share a save file and DXdiag, which can't be attached here, and I had to upload both to drive.
See my new post below on this subject. I have discovered that the issue, for me at least, is the processor I am using. After updating my chipset drivers, my Realtek chipset drivers (from the motherboard website), and my BIOS, I have eliminated most, but not all, of the problem.
HUGE Edit: So, I decided to download the game on my husband's computer. It works absolutely fine on his. Major differences are that his computer has an older video card than mine (I have an AMD 7900XT and he has an AMD 6700XT) and the processor. He has an AMD Ryzen 7 3700 8 Cores, 16 Threads @3.6GHz, Zen2 and I have an Intel i-5 8600K 6 Cores, 6 Threads @3.6GHz, Coffee Lake. Sound is the same for both machines. His just works right after install with no messing around with the settings....mine just doesn't after spending hours messing with the settings. What are the processor types of the others here having a problem? The DX Diags that have been placed below - of the 3, 2 of them are Intel i5s and one's an old 4 core Ryzen. I am going to try to update my BIOS and see if I have any luck. If not - I'm off to buy a new MOBO and CPU (I've wanted one for a while anyway).
So, I've been having this issue since launch. Everything is fine until the very end of the first cut scene where the audio starts to crack and pop a little, then I get out to the street and it's absolutely terrible. Unplayable. I've tried all of the fixes and they don't work. What I did realize, though, is that the sound is popping while I'm looking into the city or down at the street. If I turn my character around and look up, the sound evens out and I hear no issues. If I walk while looking up, the sound is a lot better. As soon as I look at down it starts to spit, pop, and stutter. I have tried running the game at the lowest possible video settings and that hasn't helped. The only other thing I have noticed is that my processor is pegged. It's a little down on the list of acceptable CPUs, but it is on the list, and I have more than enough ram and GPU power (my GPU is only running at 50%). I have tried making the game take CPU priority. So, I'm now going back to wondering if there is a graphics issue causing my sound issue. Still searching for the solution. I would really like to play this game.
HUGE Edit: So, I decided to download the game on my husband's computer. It works absolutely fine on his. Major differences are that his computer has an older video card than mine (I have an AMD 7900XT and he has an AMD 6700XT) and the processor. He has an AMD Ryzen 7 3700 8 Cores, 16 Threads @3.6GHz, Zen2 and I have an Intel i-5 8600K 6 Cores, 6 Threads @3.6GHz, Coffee Lake. Sound is the same for both machines. His just works right after install with no messing around with the settings....mine just doesn't after spending hours messing with the settings. What are the processor types of the others here having a problem?
I have bluetooth headphones and it made absolutely no difference for me.
