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AuntySocialQueen's avatar
AuntySocialQueen
New Scout
3 months ago

Crashing after a few hours, framerate drop and framerate cap not saving

One issue since launch has been that after several hours the game will just crash.  Another issue which seems to have started since the newest update. I got defeated in battle and when I chose to co...
bug
crashing
technical issues
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
3 months ago

When you have a moment can we give the following steps a try?

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
  3. If an option is available, try capping your frame rate. You can also enable Vertical Sync (V-Sync) to match your frame rate to your display’s refresh rate.
  4.  To repair the game files
  5. Check if any background applications are stopping the EA app or your game.

 

if this continues would it be possible to get a  DxDiag file?

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