DA:V Unable to be played due to Black Screen after splash screen

• What is your EA ID or Console ID (PSN ID/Gamertag)?
  • MobileRez (XBOX)
• What platform are you playing on?
  • Xbox Series S
• What is happening? (and what do you expect to happen instead?) 
  • After installing the game I attempt to play the thing I just payed over $80 for that I expect to work. I click on the icon to launch the game from the Xbox home screen, I get a beautiful splash screen labeled dragon age Veilguard and when it leaves that screen I just get black. I cannot access the Xbox menus, I cannot get the Xbox to restart or do anything but sit at a black screen. If I am lucky I get a notification that there is not display picture. (I expect to be able to launch and play the game)
• Does this happen in a specific area of the game?
  • Before the game even is able to be played
• Please share any steps you've tried so far to resolve the issue:
  • Restarting Game
  • Made sure game is up to date
  • Made sure Xbox is up to date
  • Made sure Xbox controller is up to date
  • Clearing save data
  • Clearing Game Cache
  • Deleting and Reinstalling game direct onto internal storage rather then downloading to external and moving to internal.
  • Clearing alternate mac address
  • Making sure there are no blocked ports (Xbox set to DMZ mode on router and NAT type shows as open
  • Tried different display format modes for HDMI to the tv (DA:V is the only game that does this of the plethora of games new and old that I have played with this TV/Console configuration and even setting the tv to Auto detect, or 1080P instead of 4k isn't fixing it. I'm out of configuration modes/settings to try so this isn't the issue
  • Tried switching HDMI cables and the above steps again
  • Tried a few different display options (a smaller, order tv and 2 different PC Monitors, still get same results

Info Data Points for Troubleshooting

Dragon Age: Veilguard 
96.7 GB
Installed on Internal Storage
Version 1.0.21.17848
NO UPDATES AVAILABLE AT TIME OF POSTING

File Info

FullName: ElectronicArtsMobile.DragonAge4_1.0.21.17848_neutral_q5ha1ztykcgvj
InstanceID: {A89ECE52-7E8E-444F-BBD0-C68B76C2ECA4}#{EE86CDB5-3A32-486D-89B6-758C6D454CEA}
ContentId:ee86cdb5-3a32-486d-89b6-758c6d454cea; ProductId: caddeb33-c9a9-4b3a-9239-9fb013ac22ac
AppModel: GDK; Gen: Scarlett;
DeviceID: a89ece52-7e8e-444f-bbd0-c68b76c3eca4; ContentType: Game
OneStoreProductId: BSDX4FNNC0DK; LegacyXboxProductId: N/A;
ConsoleType: XboxGen9; IsPreIndexed: False; Gen9; Genre: ActionAndAdventure, RolePlaying; TitleId:0890f03D
AquireDate 11 / 1 / 2024 7:23:54pm -05:00; Install Date 11 / 1 / 2024 9:17 PM: UpdateDate: N/A