Forum Discussion
Update - got it to launch by going to local game files, folder Shader Cache. Deleted contents (copied to another desktop file). Game launched successfully.
[Information and Troubleshooting]
Hey Everyone,
I wanted to check if anyone is still seeing crashing at launch after updating their BIOS. If so, be sure to try the steps on our post: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821
We can also try a few workarounds depending on exactly what is happening.
- Unable to continue past "Press Start To Play" - Try making changes to Windows Defender, steps here.
- Crashing during Shader Compilation - Check for BIOS, Windows, and Graphics Driver updates.
- Inputs not registering in Character Creator or when playing, Try disabling any third-party software (like Razer Synapse) and check if this continues. If this continues, try using a different peripheral.
After going through the above troubleshooting and workaround. If you continue crashing at launch or when trying to start a new game, please let us know the following.
- EA ID (PSN ID/Gamertag):
- Which platform or client are you on?
- Are you getting an error message?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag file and an EA app Error ID Number
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
- AMariseS28 days agoSeasoned Newcomer
I'd just like to put this out there: Having to update our devices simply to get the game started is disappointing. I'm grateful I spend the money for advanced support for my PC to be able to get help for this without messing up my computer.
- 1d03a05656243b0018 days agoNew Novice
Reporting back that a bios update did in fact correct the problems I’ve been having with crashes at launch and general instability in the brief periods that I was able to get the game to run. I’m on PC, Asus PRIME Z790-P WIFI, with a GeForce RTX 4080 and an I9 processor.
I had tried all the other fixes recommended in this thread, finally bit the bullet and performed the Bios update. On launching DAV for the first time after the update I was able to see the shaders load to 100% for the first time and I’ve been playing without issue for about 3 hours now. No issues with restarting and loading current save file. - vividdreamer415 days agoRising Newcomer
EA_Illium
I have tried everything you suggested plus some. I've updated the bios, the drivers, deleted shader cache, reinstalled the game a few times on internal and external drives. Restarted the pc several times and changed security settings several times - Nothing is working. I just bought the game yesterday. Here's all the other info I can provide.
EA ID: Vividdreamer4
PC - Predator Helios 300, EA App
Error -EA Error: bef32e72-3fd3-43ae-8830-dd91cc5f3f9e
DXdiag:
About Dragon Age The Veilguard Technical Issues & Bug
Having issues with Dragon Age: The Veilguard? Join here to report bugs, and find help with, crashes, freezes or errors.
1,278 PostsLatest Activity: 29 days agoRelated Posts
Recent Discussions
- 2 hours ago
- 2 hours ago
- 3 hours ago