Dragon Age The Veilguard - Technical Assistance & Bug Reports

Hey Veilguard,

With Dragon Age almost here, we wanted to put together a guide in case you run into any issues starting your next adventure.

If you are looking for technical assistance or information on how to report a bug to the team read on!!! 🐲

• For information on technical issues click here ➡ #TechnicalIssues
• For details on how to submit a Bug Report click here ➡ #bugreport

System Requirments:

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💿Technical Issues 💿

Technical issues are problems that can often be solved with some troubleshooting. Check below for some common examples. 

1. I am unable to download Dragon Age
2. I cannot launch Dragon Age
3. I notice performance or other issues while playing
4. I am unable to sign into my EA account (for downloading) 

If you are running into one of the above issues here are some tips to check first... 

For issues with signing into your EA accounts please see our Help Article; I can't log in to my EA Account

Are you having an issue on your PC?

• Do you have the latest Windows updates and Graphics drivers?
• Have you checked your Anti-virus (or other security software)?
• Are you running any third-party programs or overlays in the background?
• Is your system Date/Time correct, or could you be running a VPN? 
• Are you using any mods? (if so remove them, clean install your game, and test on a fresh save)

If you've checked the above and continue running into an issue playing Dragon Age, you may need to give the following a shot (like an arrow shot... get it!)

1. Run the System File Checker tool, then Check for Windows and GPU updates
2. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
3. If an option is available, try capping your frame rate. You can also enable Vertical Sync (V-Sync) to match your frame rate to your display’s refresh rate.
4.  To repair the game files in the EA app, go to the Library and find your game. Click the Manage icon, then click Repair.
5. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
6. Check if any background applications are stopping the EA app or your game.
7. Perform a clean boot of your PC to disable background tasks that may interfere with your game.
8. Reinstall your game and potentially your PC client. 

 

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Having an issue on an Xbox console? 

A good place to start with Xbox troubleshooting is power cycling your console. This can help with many of the most common issues we see. This process doesn't erase any of your games or data. 

How to power cycle your Xbox console:

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important: Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox.

If you continue having an issue you might want to give the following a try:

1. Make sure you have the latest software update.
2. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
3. Unplug any devices attached to the USB slot.
4. Troubleshoot your connection to EA games
5. Open you're Xbox NAT Type
6. Clear the MAC Address.

• • From the Xbox dashboard, click Settings, then go to All Settings.
  • Go to Network, then Network Settings.
  • Click Advanced Settings, then Alternate MAC address.
  • Select Clear, then restart your Xbox.

• Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

 

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Having an issue on a PlayStation console? 

Power cycling is usually the best place to start with PlayStation troubleshooting. This can tackle most of the common issues you might run into. 

How to power cycle your PlayStation console

1. Touch the power button on the front of the PS4/PS5 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 5 minutes. Launch the game.

If you continue having an issue you might want to give the following a try:

1. Make sure you have the latest software update.
2. Unplug any devices attached to the USB slot.
3. Restore the license for the game.
   1. Go to Settings on your PlayStation.
   2. Click Account Management then Restore Licenses.Clear the MAC Address.
      • From the Xbox dashboard, click Settings, then go to All Settings.
      • Go to Network, then Network Settings.
      • Click Advanced Settings, then Alternate MAC address.
      • Select Clear, then restart your Xbox.
4. Enter Safe Mode and Rebuild your PS database.
5. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

 

Tip: If you're using an external hard drive for your console, whether or not it's for Dragon Age The Veilguard, make sure all of the game data is saved to the same storage drive. If the files are located on different drives it could cause errors or performance issues. If you have the game saved to an external storage drive, reinstalling it on the internal drive might help with crashes or errors. 

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🐜 Bug Report 🐜

Bugs are problems you can't fix by yourself or with the help of our support team. We'll usually need to replicate the issue ourselves, then we can start working on a fix. Sometimes a patch or update to the game will be needed to apply the fix.

To report a bug click here ➖ Start a Discussion

Check out the examples below. 

• Audio Problems
• Crashing/Freezing while playing a certain game mode
• Exploit to skip areas
• Unexpected Gameplay

Before you submit a bug report, please use the search icon at the top of the EA forums and look for keywords related to what you're seeing. An example of a keyword could be "freezing," "Crashing," etc.

If someone already reported the bug you're seeing, please reply to their thread and hit the "like button under the original poster's message. It's easier for us to keep track of reports when they're all in one place. 

It's important to be as specific as possible when submitting a bug report.

We're looking for the following details:

• What is your EA ID or Console ID (PSN ID/Gamertag)?
• What platform are you playing on?
• What is happening? (and what do you expect to happen instead?) 
• Does this happen in a specific area of the game? 
• Please share any steps you've tried so far to resolve the issue:
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

🐉Thanks for reading and for being a part of the Dragon Age community! 🐉

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