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Aurali_slp's avatar
Aurali_slp
Rising Scout
11 days ago

[EA App] Sign in With Your EA Account Error

Why am I suddenly getting this  1. I did not play the game on EA Play or EA Play Pro subscriptions 2. I cannot resize or get to the password box 3. The last time it appeared, I clicked on the ...
bug
installation
launching
pc
technical issues
  • Aurali_slp's avatar
    Aurali_slp
    9 days ago

    To be on the safe side, I will try.

    1. Uninstall Dragon Age Veilguard
    2. Close EA App
    3. Restart EA App
    4. I get some issues loading parts of the EA App, just like Cantiras  does (see post above). Control+R helps reload that part of the EA App.
    5. Get the "renew EA Play" popup and close it
    6. Download and reinstall Dragon Age Veilguard  


    The theory is that if there was a bug in the EA App and account licencing, and it installed an "EA Play" copy of the game and DLC rather than the "non-EA Play" copy as it should have done the latter, the EA App interface might default to "EA Play" versions of the games by default.   

    Then, the issue is in the EA App itself and account servers regarding the switching between licencing formats, and this is no different from a similar issue Adobe had when switching from client-based product licencing to Software as a Service (SaaS) product licencing. 

    [UPDATE] the above has worked , and marked as a solution 

    wexxam  maybe this will help your issues as well
    EA_Shepard  thank you again for your help 

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager

Aurali_slp EA Play can actually cause these types of issues depending on which version of EA Play you currently had or have. For example, you had the game (no extra content) sub'd to EA Play which provided the content. Then you started a game, and that save would have all of the content, so if the sub expired, that save file, DLC, etc you cannot use. Not saying that is what happened but that is how EA Play works and how it can cause issues

Questions:
Do you have EA Play active now?
Have any other accounts logged into that PC, or do you have any other accounts with the game/DLC or EA Play?
Do you have the EA app and the game all on the same drive?

wexxam's avatar
wexxam
Rising Hotshot
9 days ago

I think the issue of the DLC not working even when installed is an issue with people who may have had EA play before or after getting the game. Do you have any idea when this issue will be fixed as nothing seems to be working to get this fixed on my end.

Aurali_slpIt's good to see it's working for you again but I'm not sure this is a permanent fix as the "renew membership" pop up comes up randomly and I think the next time you see this message it might mean the DLC is not working again for you. Please let me know if this is the case or not. 

I've tried this before and it didn't work for me. When I installed DATV the first time I did not have a running subscription so I don't think uninstalling and reinstalling would do anything for me at this point.

  • Aurali_slp's avatar
    Aurali_slp
    Rising Scout
    9 days ago

    wexxam 

    I sympathise with your struggles with the DLC not working for you, and I appreciate that my solution might not work for others at all.  As I believe in sharing knowledge as part of my paid job, I thought it would be good to share the solution with everyone on this forum in case it works for others.

    In my case, I took a gamble regarding the reinstall of my game on the basis that;   

    • I work four days a week as an IT Manager in my paid job. I have significant IT knowledge, from CPU architecture to programming OOP and some DRM and software licencing knowledge.

    Therefore, it was relatively straightforward for me to generate the list of steps to reinstall DATV, which I did with confidence that it would have a 90% chance of success, knowing I had forced the EA App to show me the "renew EA Play" popup before reinstalling DATV.


      • wexxam's avatar
        wexxam
        Rising Hotshot
        8 days ago

        Yeah I had a feeling it wouldn't be a permanent fix. This issue is extremely random and I have no idea why. They need to patch a permanent fix for this!

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