Missing dlc chest.

Hey gorillasamurai47 

Can you check the following first? 

1. You can first unlock your cosmetics when you first wake up in the lighthouse (after stopping solas ritual)
   1. There will be a chest in the room you wake up in, If you leave the lighthouse the chest will appear in Rooks room (where you meditate)
2. Once you first wake up in the lighthouse, you should see a message you must click out of about your items. 
   1. One caveat for certain cosmetics, like the helmet, you must find your first helmet in-game before using the pre-order/deluxe item. 

If the above does not help, would it be possible to get a bit more information?

• EA ID (PSN ID/Gamertag):
• Which platform are you on?
• Is this your first playthrough?
• If possible share a Save file for our team to look at. 
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!