Forum Discussion

Seasoned Newcomer

6 months ago

Solved

Redeemed Code not in my library

Hi, I redeemed a PlayStation 5 code for this game but the game is not showing in my library. In my transaction history i can see it. What is the cause? Thanks

EA_Illium

EA Staff (Retired)

6 months ago

Hey kaanmoral I believe we are also talking over on Answer HQ here.

To help keep the boards clean I will lock this thread, but can provide the same info for anyone else.

I would recommend speaking with Sony support to confirm the game was added to your account correctly and the order is not stuck finalizing.

With other platforms like Steam, Xbox, and PlayStation we don't have any control over their order/payment system or granting the game to your account so we would want to have them check your PSN account and the order for any issues.

About Dragon Age The Veilguard Technical Issues & Bug

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In my transaction history i can see it. What is the cause? Thanks ","body@stringLength":"201","rawBody":"

Hi,

I redeemed a PlayStation 5 code for this game but the game is not showing in my library. In my transaction history i can see it.

What is the cause?

Thanks

","kudosSumWeight":0,"postTime":"2024-11-05T00:54:12.920-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5008395_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":52},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

I redeemed a PlayStation 5 code for this game but the game is not showing in my library. In my transaction history i can see it.

What is the cause?

Thanks

"},"Conversation:conversation:5008395":{"__typename":"Conversation","id":"conversation:5008395","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5008395"},"lastPostingActivityTime":"2024-11-05T15:35:34.513-08:00","lastPostTime":"2024-11-05T15:35:34.513-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:5008395":{"__typename":"ModerationData","id":"moderation_data:5008395","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5008395_2":{"__typename":"Revision","id":"revision:5008395_2","lastEditTime":"2024-11-05T00:55:58.163-08:00"},"AcceptedSolutionMessage:message:5008995":{"__typename":"AcceptedSolutionMessage","id":"message:5008995","conversation":{"__ref":"Conversation:conversation:5008395"},"author":{"__ref":"User:user:39"},"revisionNum":1,"uid":5008995,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:dragon-age-the-veilguard-tech-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:5008395"},"subject":"Re: Redeemed Code not in my library","moderationData":{"__ref":"ModerationData:moderation_data:5008995"},"body":"

Hey kaanmoral I believe we are also talking over on Answer HQ here.

To help keep the boards clean I will lock this thread, but can provide the same info for anyone else.

I would recommend speaking with Sony support to confirm the game was added to your account correctly and the order is not stuck finalizing.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-11-05T15:35:34.513-08:00","lastPublishTime":"2024-11-05T15:35:34.513-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":42},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:dragon-age-en/category:ea-forums-en/community:tghpe58374board:dragon-age-the-veilguard-tech-issues-en/message:5008395/message:5008995","readOnly":true,"editFrozen":false,"body@stringLength":"973","rawBody":"

Hey I believe we are also talking over on Answer HQ here.

To help keep the boards clean I will lock this thread, but can provide the same info for anyone else.

I would recommend speaking with Sony support to confirm the game was added to your account correctly and the order is not stuck finalizing.

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Forum Discussion

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