Forum Discussion

kaanmoral's avatar
kaanmoral
Newcomer
2 months ago

Redeemed Code not in my library

Hi,  I redeemed a PlayStation 5 code for this game but the game is not showing in my library. In my transaction history i can see it.  What is the cause?  Thanks
  • EA_Illium's avatar
    EA_Illium
    2 months ago

    Hey kaanmoral I believe we are also talking over on Answer HQ here. 

    To help keep the boards clean I will lock this thread, but can provide the same info for anyone else. 

    I would recommend speaking with Sony support to confirm the game was added to your account correctly and the order is not stuck finalizing. 

    With other platforms like Steam, Xbox, and PlayStation we don't have any control over their order/payment system or granting the game to your account so we would want to have them check your PSN account and the order for any issues. 

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 months ago

Hey kaanmoral I believe we are also talking over on Answer HQ here. 

To help keep the boards clean I will lock this thread, but can provide the same info for anyone else. 

I would recommend speaking with Sony support to confirm the game was added to your account correctly and the order is not stuck finalizing. 

With other platforms like Steam, Xbox, and PlayStation we don't have any control over their order/payment system or granting the game to your account so we would want to have them check your PSN account and the order for any issues. 

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