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Same issue here. Made two different Rooks and both are having the same problem. Reloading sometimes work, mostly not if it's a manual save. Tried opening up the game slower, worked until it didn't. Now my Rook is stuck in a quest and I can't go to the lighthouse to fix their preset face issues. Other than reloading to an earlier save there really isn't anything I can do.
My PC is running Veilguard on a HDD, but I'm going to try moving it onto an SSD and see if that helps at all. I wonder if the bug testing was done on lower end PCs and equipment or high end stuff only because this is wild. No support with the patch either.
Swapped to an SSD. No problems with Rook's appearance resetting anymore.
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