Forum Discussion

KyleTreger's avatar
KyleTreger
Seasoned Newcomer
6 months ago

(Steam Deck) Remote Play Won't Connect After Patch 4

I can't play the game. I have been streaming the game via remote play on steam to my steam deck. No other game has any issue, but after the latest update to dragon age the veilguard the control prompts constantly flash between keyboard and controller, it eats most of the inputs, and the camera won't stop pointing at the ground. It's completely unplayable. The game was broken by the update and noone in support is even acknowledging the issue because it's a niche problem. Valve won't refund me because I've played too much and it's not my fault that the game is broken.

4 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 months ago

    KyleTreger Hey there! 
    Just following up to see how things are going. Are you still running into any issues?

    Let us know if you need any assistance.
     
    Thanks!

  • AliCat6935's avatar
    AliCat6935
    Newcomer
    6 months ago

    Did this ever get resolved I’m having the same issue 😔

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    6 months ago

    AliCat6935 Steam Deck is a harder one to narrow down because of the OS it runs. I have one, and I've made multiple changes to settings, but unlike Windows, there aren't a lot of changes you can make other than the graphical settings. It is a change and test type of situation.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    AliCat6935 So officially, we don't actually support the Steam Deck because of the OS. From my own Steam Deck testing, I can toss some steps that may help. Sadly, if they don't, it will be a find a workaround as it's been verified to work.

    1. Force Controller Mode
    • The flashing between the keyboard and controller prompts suggests the game is struggling to determine the input method. Force it to use a controller:
      1. Launch Steam on your PC.
      2. Right-click the game > Properties > Controller.
      3. Set Use Default Settings to Forced On or Forced Off and test both options.
      4. In the game settings, ensure controller input is prioritized.
    1. Reconfigure Steam Input
    • On your Steam Deck:
      1. Open the Controller Configuration for the game.
      2. Switch to a Gamepad with Joystick Trackpad layout (or reset to the default Steam layout).
      3. Save the configuration and restart the game.
    1. Disable Steam Overlay and Remote Play Settings
    • On the PC hosting the game:
      1. Go to Steam > Settings > Remote Play.
      2. Disable hardware encoding or set it to Legacy Mode.
      3. Turn off the Steam overlay in-game via Library > Game Properties > General.
    1. Calibrate Controller in Steam
    • On your Steam Deck:
      1. Go to Settings > Controller > Calibrate Joysticks and Sensors.
      2. Recalibrate the Deck’s joysticks to ensure accurate input.
    1. Check for Third-Party Software Conflicts
    • Ensure no third-party controller mapping software (e.g., DS4Windows, reWASD) is running on your PC. These can interfere with Steam's input system.
    1. Roll Back the Game Update
    • If the update introduced the problem:
      1. Check the Betas tab in the game’s Steam properties to see if a previous version is available.
      2. If not, contact BioWare support and request acknowledgment or an official rollback.
    1. Test Local Play
    • Temporarily install the game directly on the Steam Deck (if storage allows) and test its functionality locally. This helps determine if Remote Play specifically is the issue.
    1. Controller Driver Reset
    • On the PC:
      1. Disconnect all peripherals.
      2. Uninstall existing controller drivers and let Steam handle them.
      3. Restart and reconnect your controller.



About Dragon Age The Veilguard Technical Issues & Bug

Having issues with Dragon Age: The Veilguard? Join here to report bugs, and find help with, crashes, freezes or errors.1,652 PostsLatest Activity: 2 hours ago