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07Ollie's avatar
07Ollie
Seasoned Newcomer
3 months ago
Solved

Terrain not loading/No menu

I'm having an issue where I get to a certain point and most of the terrain isn't loading in and there's no access to the in-game menu.

Playing on Window's 10/Steam:

I'm at the beginning of the game when rook destroys the scaffolding at the ritual site and the game black-screens forever with audio intact (part of the problem but not the main problem). If I exit out of the game completely and load back in, it starts in the cut-scene of rook and companion shoving the pillar and it falling and so on and so forth. The game plays through the rest of the cutscene until rook blacks out after touching their head and seeing blood. 

Then, the game loads into a playable part with rook and the companion by the eluvian but most of the terrain isn't loaded in and hitting the button to get to the in-game menu appears to pause the game but there's no menu UI (so I can't load a save or go back to the main menu or anything). There's nothing I can interact with or any apparent way to move the story forward. (Also I can't die from fall damage in this state, I found out when I ran off the edge of everything.)

I've tried backing out and reloading the save, loading from an earlier auto-save, and from manual saves, and I've tried the whole game over with a premade character. I've tried uninstalling and redownloading the game and the game's already saved to SSD.  I've had Steam verify the game files several times. I'm already playing at the lowest graphics settings. All my drivers are updated. Someone help, I'm out of ideas of how to get through this. 

Picture attached of the partially-loaded game:

  • So I uninstalled and reinstalled the game again and this time it let me through to the cutscene with solas in the fade whereas before it put me in a half-loaded playable state.

    I attached the dxdiag file anyway

2 Replies

  • 07Ollie​ 

    Please add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it except for the “Machine name” in the second row.
    (You might delete the “Machine name” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time to open the Run dialog box.
    2. Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Reply.
  • 07Ollie's avatar
    07Ollie
    Seasoned Newcomer
    3 months ago

    So I uninstalled and reinstalled the game again and this time it let me through to the cutscene with solas in the fade whereas before it put me in a half-loaded playable state.

    I attached the dxdiag file anyway

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