EA App Closing Game
I’m going to post this to as many forums as I can as I can’t get into contact with any live support person at EA. Their chat bot just runs me in circles and sends me to unrelated forums. I’ll start b...
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EA_mplsnow
Community Manager
Community ManagerHey freakitangerine6,
Sorry to hear that you've been receiving pushback from the NextStep bot. It can definitely be a frustrating experience when you're being sent in circles, so feel free to try contacting live support via this web form instead. Once you're redirected to the self-service page, there should be an option to chat with us depending on the issue you select.
Regarding the EA App closing your game, does it happen with your mods removed too? Once the game closes, is the EA App still active, or does it shut down as well?
Here are a couple of troubleshooting steps to try to see if the game stops closing unprompted:
- Quit the Sims 4 and the EA App
- Quit EA-related tasks in Activity Monitor
- Clear the EA App's cache
- Repair the Sims 4
- Close any potentially conflicting background applications
- Disable in-game overlays
- Try a clean Sims 4 folder
Let us know what you see, thanks!
Yes i have removed all mods. I turned off the wifi on my computer and that seems to fix it. Obviously I would like to play online. I’ll try this and see if it works but it seems to be the app and not the game itself. Never had this happen with Origin and even a few months ago, it would crash the game and give me a report. This is just it closing my game randomly and I’m sure it has something to do with the fact that randomly throughout my use of the computer in general, the ea app randomly pops up even when I have it fully closed out of the application. Also I use a new gen Mac. So I know it’s not my computer not being able to handle the sims.
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