Hey freakitangerine6,
Sorry to hear that you've been receiving pushback from the NextStep bot. It can definitely be a frustrating experience when you're being sent in circles, so feel free to try contacting live support via this web form instead. Once you're redirected to the self-service page, there should be an option to chat with us depending on the issue you select.
Regarding the EA App closing your game, does it happen with your mods removed too? Once the game closes, is the EA App still active, or does it shut down as well?
Here are a couple of troubleshooting steps to try to see if the game stops closing unprompted:
Let us know what you see, thanks!