EA App Offline Mode Feedback

@glassjars I've been dealing with this app ALL DAY. Does not start at all, can't even launch a game I paid for YEEEARRRRS ago. I'm (removed).

(cm edit - removed language)

@glassjarsYou said, "I shouldn't even need to launch the app to launch the games if all the files are sitting there on my computer."

Ain't that the damn truth. It's like they're punishing you (us) for having the audacity to buy their game. lol

to add my two cents. my issue in particular is that the app fails to recognize when "offline mode" is set by the user versus actual internet connectivity issues. every time i get my sims 4 mods up to date, ea forces a new patch which makes everything not up to date, and usually breaks something if not the game itself (like the faces bug in april) and it takes a few days for most mod makers to update.

every time i go offline to be able to play without having a new update forced, which makes no sense at all since sims 4 is a single player game and shouldn't need updates forced, i get logged out after about an hour. this is the millionth time i've been logged out, and it's incredibly irritating to get a pop up yanking my window focus away, stating "uh oh you've been logged out due to a particularly stubborn issue" while in the middle of the game that the app itself launched. the awareness of the app about the games it's launching is abysmal, the awareness of the app of user-set offline mode is worse. if you're playing a game it should never log you out. ever. if you've manually gone offline, it should never log you out. ever.

and stupid thing still shouldn't be logging you out of the app when you have legitimate connectivity issues. if you have logged in within a certain amount of time on steam, for example, and yes i'm throwing in a competitor to show the standards ea should already be functioning by and i swear had been with origin, steam doesn't log you out. it knows you're offline and that's okay, you had access recently and maybe you're on an airplane or something and can't log in while you play your games. steam also recognizes when a user goes into offline mode intentionally, because maybe, just maybe, you want to not be online for reasons such as a quiet session of gaming without being pestered by random friends or it's peak traffic time and your isp weirdly charges by the gigabyte, or you're avoiding a forced update on a single player game until the mods are also updated.

(cm edit - removed caps)

I did a search on this help website for "why is the EA app so cr*p?" and this topic came out at the top. I totally agree with everything that has been said. My personal pain is met when trying to play C&C3 - an old game which I bought on DVD-Rom years ago and I bought it again via EA/Origin. Now that I have purchased it twice I seem to have little or no chance to actually play it when I want to. I get an error everyday regarding a mandatory update and reboot of the app which happens and nothing changes. I also sometimes get the "There's a problem at our end" error which is really useful. The rare occasion when I get to the game launcher screen I usually get a cloud saves error when I've done everything I can to remove them or change settings to my local machine. I dream that one day, I turn my PC on and click on my game and it opens with me having the nice feeling of knowing that I have paid full price twice for it and feel as if I own it and should be able to use it. If only. The fact that somebody has paid for a product should mean they get the goods advertised. Not an assault course of online requirements and garbage. Sort it out EA - scrap the App and start again. I've used Steam since it began and it's been flawless. I tell anyone and everyone I can possibly speak to to avoid the EA app like the plague.