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shaggytoph's avatar
shaggytoph
Seasoned Adventurer
3 years ago
Solved

EA App won't let you log in with ID by default, extra step required. Origin Does

In origin anyone can sign in with their EA ID (username) or alternatively their email, everything can be written in the same textbox & Origin works in the background to know if it's an username or if it's an email, similar to when you log in your Bank app & you don't have to specify if you're going to log in a personal account or a company account, it just guesses for you.

However, if you try to log in with your EA ID in the EA App it will tell you that something's wrong 'cause you have to specifically click a "hidden" option that says "log in with ID". Meaning that you are not able to log in writing either your ID / or email from the same textbox.This is not OK. Both options should be in the same textbox and users shouldn't be asked to click on one of them, this should be done internally by the launcher in order for users to have a better experience.

If it was done in Origin ages ago, it can be done again in the EA App. I always end up loosing my time writing my username & trying to log in (failing) & after that I remember that I have to click an option to specifically log in with my username. That option shouldn't' be there to begin with 'cause it was sorted out to be put in the same text box a long time ago in Origin, so the same should happen in EA App.

I said "hidden" 'cause this option it's after the big "Log in" button, so you basically 1st click Log in & after clicking it you see the option.

  • This has been fixed in a recent update. Thank you so much. 

6 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @shaggytoph the EA App is in beta and as such things will change, we will pass your feedback on.


    Darko

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @shaggytoph,

    The "Sign in with EA ID" option in the EA app is not hidden from the login screen of the EA app. It's a separate button that is underneath the big "Sign in" button that is on the EA app login screen.

    However, I can understand the feedback and that it would be a nice feature to have that the email/phone number field would also accept an ID, instead of this being a separate option. So I would like to thank you for that, I will make sure to pass it on to the EA app teams. 🙂
  • shaggytoph's avatar
    shaggytoph
    Seasoned Adventurer
    2 years ago

    This has been fixed in a recent update. Thank you so much. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @shaggytoph,

    Cheers for the update!

    Yeah, the EA app dev teams have seen the feedback and implemented a change to the login behaviour. 🙂
  • MaviUK1's avatar
    MaviUK1
    2 years ago

    so where are these options to sign in with ID because I am trying to log into my sons account but cant find where to log in??

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