Forum Discussion

la_jacus's avatar
2 years ago

EA Launcher won't allow offline play on steam deck.

Due to absolutely nothing other than choices EA is intentionally making, single player games which run absolutely beautifully on the Steam Deck (Jedi Fallen Order, Mass Effect Legendary) won't run on the Deck if you don't have an active internet connection.

There is NO fig leaf of "we don't officially support" available here. The games work great. Deck is actually the BEST way to play the ME:Legendary, the gyro controls work beautifully.

It's simply that the EA launcher wants to be connected to the internet. A choice EA is intentionally making. An anti-consumer choice that shows that they care not even a little bit about their players.

EA, I can't submit a support ticket about this because your support site is terribly broken, but PLEASE convey the message to someone up the chain that I will buy no further games from you until this is fixed. I play on my laptop and my deck both, in places where I do not have a good, or any, internet. Single player games MUST work in offline mode. It worked reasonably well on deck with the old launcher, long as you got online once in a while, but the new launcher seems to have made it impossible. But hey, at least I don't have to type my password in every time I launch the game now, so I guess there's that?

I do not require support. Nothing is failing to work as intended. The only thing failing here is somebody in the EA decision making structure. If there's a way we can get their attention, please let us know. Comments on this post? change.org petition with a million signatures? Everyone opening a support ticket? What will it take to get someone to make a pro-consumer decision over there?

Until that day though, I shall remain sad, because I wanted to give you money and play Jedi Survivor. But not until I can successfully launch it in offline mode on my Deck.

6 Replies

  • Do you got a solution?I thought maybe its the solution because its the same window when you want to play offline on your pc but the window needs more size?

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi @la_jacus,

    Thank you for your feedback about the EA app on Steam Deck.

    Currently, the EA app doesn't have official full support for the Steam Deck, and our games aren't officially supported on the device/OS either.

    However, you can check https://www.steamdeck.com/en/verified to see which games seem to work on the Steam Deck, as verified by the community and Valve.

  • There is an offline mode available but to switch to offline mode, you need to be online first. This is as upside-down-inside-out as it can get.
    Going online is a little complicated when you are, forinstance, at 35,000 feet!!!

    And even if you switch offline before you take off; once the app closes (crash or user action) and you reopen it, it's reset back to online mode!!!!
    Basically: you're session has ended: sucks to be you!

    The fix is easy:
    Just make something along the lines of a checkbox at the sign in/log on screen that gives users the option to play offline directly form there.
    When I have a connection, I play online anyway but the problem lies in when I'm traveling and DON'T have the option to connect or when I'm at a destination where there is no/bad signal.

    Ow, and checking if the games work is not the problem; they work brilliantly.
    Re-buying it AGAIN is just to drunk for words.
    I already own it on Origin/EA App, XBOX and Playstation.
    I'm not purchasing it a 4th time through Steam (IF it is at all available) just becasue an APP isn't working they way it should.
    If that's the solution that EA has to offer, I guess their going to lose customers to the developers/platforms that ARE willing to listen to the people who actually create the companies revenue.


  • @Bluebellflora wrote:
    @la_jacus

    This is the Origin Mac forum. Are you on Windows using EA App?

    No, this is the EA App part of the forum, as far as I can see.
    Anyway, the problem is not limited solely to an OS; It's the APP.
    I've used it on MAC, WIN and Unlix/Linux: same ****, different OS :P
  • MilkyWayWhat's avatar
    MilkyWayWhat
    Rising Newcomer
    2 months ago

    Дешевые отговорки, даже у ubisoft с этим меньше проблем. Valve дали вам возможность больше зарабывать, а вы только и способны, что ноги вытирать об пользователей.
    Cheap excuses, even ubisoft has less problems with this. Valve gave you the opportunity to make more money, and all you can do is wipe your feet on your users. 

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