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2401241414's avatar
2401241414
Newcomer
4 hours ago

My EA account suddenly can't log in and it shows

After changing my password once, this situation occurred with my account. When logging in with my phone number or using the secondary email, it shows that the EA account cannot be found.On April 10th, after I forgot my password and changed it once, I immediately couldn't log in to my EA account. I don't know why. It keeps showing that the request cannot be completed. Please help me. My EA App ID is MeiYouFanNao-L.

ea app functionality

2 Replies

  • 2401241414's avatar
    2401241414
    Newcomer
    1 hour ago

    Device:pc

    OS:win11

    Browsers Tested： microsoftedge  ea app

    What site are you logging into? ea 

    Please help me  

    Could it be a problem with Windows 11

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hi 2401241414​,

    Thanks for sharing a screenshot of what you're seeing. That is unusual. 🤔

    Could you try clearing the browser cache and giving it another go? See if you run into that error message from a different browser, also.

    In the meantime, it may help to know the following few details:

    • Device:
    • OS:
    • Browsers Tested:
    • What site are you logging into?

     

    - EA_Lanna

     

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