cant find the webform for ban dispute
how do i find the web form been searching for 3 hours now and can never find that webform Click the plus sign in the Email section to fill out our webform and give us the details about your loc...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @GeneralSlifff,
What can you see when you try? Can you pop up a screenshot please so we can see what you're seeing? Please block out any personal information before uploading a screenshot.
- EA_Lanna
When i click on the "Contact us" i ofc get this then i click on either the game i was banned from or my origin since its my whole acc which is banned. so when clicking on either it put me to dispute page but i dont get no form anywhere in there and when i click dispute i come to the next page as second picture is showing and i dont see no webform anywhere.
- EA_Lanna
Hi @GeneralSlifff,
Thanks for popping up those images. In this image, what happens when you click on 'See More Details'?
doing that and it goes back to same page after visiting both of these sites
1st.
Then after clicking on the red it goes to second website
then when i click dispute it goes back to same pages.- EA_Lanna
Hi @GeneralSlifff,
I'm sorry, I'm not sure why that's happening for you. This is a direct link that might work: https://help.ea.com/en/help-contact-us/?product=origin&platform=&topic=dispute-ban-suspension&category=manage-my-account&subcategory=banned-or-suspended-account
Hopefully, it does. It should get you to the page that let's you select 'email' as an option. Once you get to a section where you can add more information, this guide recommends putting this info in there:
- Your username.
- This is your EA ID, PlayStation™Network Online ID, Xbox Live gamertag, EA mobile game-specific User ID, or game-specific username.
- Your Answers HQ username is the same as your EA ID, but your username for a game-specific forum, like The Sims, can be different. Make sure you give us your username and the specific forum and what language it’s in when you reach out to us.
- Need help finding your mobile User ID? Learn how to find your ID for the mobile games you play.
- Email address that's on your locked, banned, or suspended EA Account.
- If you're playing a mobile game, your email address may not be linked to it. Email us using an email address that's linked to an EA Account so you can get more information.
- Detailed info that includes any error or notification messages that you saw.
- Tell us what’s going on and why we need to take another look at the action that we took on your account.
- EA_Lanna
- Your username.
