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xandervangreat's avatar
3 years ago

Can't link steam account to play jedi survivor

Everytime I try to launch the game, it tells me something went wrong and to try again. When I log in manually, its not even registering that steam is supposed to be connected (none of the games I've purchased on steam show up in the ea app). I tried to manually connect the accounts by following instructions laid out here, but when I sign into steam and get redirected back to EA, EA tells me that something went wrong and that my credentials may be expired. I am prompted to change my password and restart the app. I have done this three times (also, very cool that you make me change my password 3 times but don't let me reuse any of them, no idea how I'm gonna remember it now). 


I am *this* close to just refunding the game and never touching it again. This is crazy that the EA app is so commonly hated but you still can't seem to fix it....

6 Replies

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey there,

    Since this thread is more than a year old, it will be closed to stop it from getting necro'd.

    If you have the same or a similar issue or just want to talk about the same topic, please create a new thread.

    Thank you.

  • Draconian431's avatar
    Draconian431
    Newcomer
    5 days ago

    I have personally tried this, and you people can take our money for your games but not one person has helped in fixing the issue! to hell with the EA App! Maybe to hell with EA all together!

  • yea, can't even access the game, it won't show up on my EA game page... i have only access to Fallen order.. where can i upload the new star wars game ?? im about to get a refund beacuse of this *, why complecate things som much?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey all, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product EA app

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat

    Darko

  • Yep. Same exact issue here. Tried a few "fixes" from the forums and none of them worked. Also probably just going to negative review and refund at this point, had problems with preload too so this is just another waste of time that shouldn't exist on a 70$ game.

  • Also please for the love of god don't tell me to contact steam customer support, they don't even have customer support (BECAUSE THAT MAKES SENSE)

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