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Bobeggy's avatar
Bobeggy
2 years ago
Solved

Can't redeem code

I'm trying to redeem a code I received but haven't used yet. After entering in the code and clicking next, it shows "Confirmed" and the game title "STAR WARS Jedi: Fallen Order", my account name and my email, but when I click next on the Confirm button on that screen it brings me back to the redeem code screen and says "The product code you entered in not valid."

discussion
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Bobeggy 

    Thanks for these details- we're not able to verify this code for you here on the forums since we can't access your specific account information, so you'll want to reach out to the live support team and provide your code there so they can look into this with you a bit further and see what's going on.

    Please contact live support for more assistance on this from the help site here: https://help.ea.com/en/help/faq/using-ea-help/

5 Replies

  • Bobeggy's avatar
    Bobeggy
    2 years ago

    I believe it was from EA. I think it was from a promotional offer when the game was free for a period of time. I can send you the code if it helps you.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Bobeggy 

    Thanks for these details- we're not able to verify this code for you here on the forums since we can't access your specific account information, so you'll want to reach out to the live support team and provide your code there so they can look into this with you a bit further and see what's going on.

    Please contact live support for more assistance on this from the help site here: https://help.ea.com/en/help/faq/using-ea-help/

  • hannelienaude's avatar
    hannelienaude
    2 years ago

    EA replies the whole time the same sentence, and do not resolve anything, there is no way to contact you in any form.  I purchased several games I am unable to locate the product key, thieves !

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