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idddddd123's avatar
idddddd123
Rising Newcomer
2 days ago

Can't unlink from hacker's EA account

A few months ago I unfortunately got hacked and had to deal with people trying to get into about every account I have.

I was able to recover most of it, including my Steam account, but now I've just gone to launch an EA game through my Steam account, and I can't because the email it's linked to is not mine. 

The problem is account linking is managed by EA and when I tried to link it back to my actual EA account, I was given the message attached that basically said sorry lol.

The ho*****@hotmail.com is not mine and I have never had anything to do with it, and now I essentially cannot play any EA games because I have some random hacker attached to my account.

Does anyone have any advice on how to unlink this email.

Thanks.

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Sorry to hear that your account have been hacked.

    Unfortunately, we’re not able to help with account issues on the forums. Since you can’t log in, please get in touch with our support team using the Contact Us button at the bottom of the EA Help page.

    Make sure to have the following information ready.

    • The email address you used to make your EA Account.
    • Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
    • Any invoice numbers from games you’ve bought from our store or product codes for your games.
    • If you’re trying to get back into a mobile game, have your mobile game’s ID ready.

    I hope your issue can be resolved soon.

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