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ZooieMama101's avatar
ZooieMama101
Rising Newcomer
2 days ago

False Positive Ban on Apex Legends after manually installing new drivers

My nvidia app has been faulty for a while with installing new drivers, so I decided after a few years of not updating them to manually install them through the official website. This worked and my drivers are up to date. However the day after, I received a ban on Apex Legends for “gameplay enhancement” and they didn’t explain what it was on my system that they detected. I’ve submitted three appeals now where I explained that after talking to an nvidia agent, they said that doing a clean installation of a lot of drivers at once makes a lot of big temporary changes to the system during the update process which can trigger a false positive on the easy anticheat system and this is likely the issue. I even provided the chat reference number by nvidia on the appeal which they said I can use as evidence. But I just keep getting the same automated email over and over again, “Hi,
We’ve completed a new review of your most recent appeal regarding the action taken on your EA Account.

Decision on your appeal

After carefully reviewing your appeal, we have again confirmed that the penalty on your account was applied correctly and should remain in place.”

And it’s just so very frustrating to not be able to talk to a human being from the EA support. I’ve been a big fan of the game and have played since season 0 and have spent money on this game. You can review all of my gameplay footage since season 0 and you can tell by all the very sucky gameplay that I haven’t used any cheats. After being loyal to the game for such a long time, it would be a shame for this to be how I quit. I’ve done a fourth appeal where I’ve mentioned how on the forums here, the same thing has happened and apparently turning off nvidia overlay through the app fixes things which I’ve now done so hopefully that fixes things.

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