Re: Code redeemed but game not showing in my EA library

DirtyImpala​ 

Please do not post personal info here such as your Product Code (removed above).

What if I purchase from unauthorized digital retailers?

Buying EA digital games from unauthorized sellers comes with a few risks. The following information can help keep you and your account protected.

Our games are sold at various online and in-store retailers across the world, but sometimes these retailers aren't all they seem to be.

Each purchase made from an unauthorized retailer carries risk. Make sure to keep your account and personal information safe.

• At best, you might get the wrong product or language version of a game you buy.
• At worst, unauthorized websites may be phishing for your EA Account or payment info. This can result in losing access to your account or fraudulent activity with your payment details.
• It’s also possible that unauthorized retailers will sell you a fake, used, or stolen CD key or Product Code.
• Additionally, any illegally obtained games and Product Codes will be disabled by us. That means you won’t be able to play your game or redeem your virtual currencies.
• EA Advisors won't be able to help you with games you bought from unauthorized retailers or illegally.

Where to buy EA digital download games and virtual currency

If you did purchase from an authorised retailer, please make contact with an EA Help Advisor for assistance.

HELP ME CONTACT AN EA HELP ADVISOR

Thanks.

Sorry for inconvenience, when I buy The Sims 3 for redeem code from ENEBA, then I redeeming on my account and didn't receive game, I just did to buy this game,

Here's the proof receipt: