Ea account disabled/not being able to disconnect from Xbox

Hi bacondynasty​,

I'm so sorry to hear you're locked out of playing new games because of an old, disabled EA account from when you were a kid. I can only imagine how incredibly frustrating it is to be blocked by an account you haven't used in years and can no longer access.

To help explain what's happening, your Xbox account is permanently linked to that first EA Account you created. This is a core security feature to protect game progress and prevent account theft. 

This means the only way to resolve this is to regain access to that old, disabled EA account. You will not be able to unlink your Xbox account from it without first recovering it.

For your account's privacy and security, we are unable to access or manage any account details here on the public forums. The only team that can help you with the account recovery process is our official support team. They have tools to verify your identity, even if you've forgotten the email or security questions.

Option 1: Contact Live Chat directly

• To get this handled by an advisor in real-time, please visit our dedicated EA Account Management page and scroll to the bottom to select Contact Us.

Option 2: Use our direct Webform 

• If Live Chat is unavailable, you can submit an email-based case through our direct webform.
  
  

I know this is a very difficult and long-standing issue for you. I truly hope our account team can help you recover that old account and get you back into the game.