Refund

Refund Tool missing my purchase — unable to reach support

I purchased a game directly through the EA app on 24 October 2026. My order status is “Completed.”

I first attempted a refund less than two hours after purchasing and launching the game, but the Refund Tool showed no eligible games.

I completed the contact form twice. NextStep keeps redirecting me to the same self-service page. I have received no confirmation email or case number.

Could an EA Community Manager help me reach an advisor and explain how to document my original refund attempt? I can provide my order details privately.