Forum Discussion

VitorSilver2001

Newcomer

10 days ago

Solved

EA Account Hacked and Email Changed

Hello. My EA account was hacked. Someone changed the email address to ha****@estuarymail.ru** without my permission. My Epic Games account is linked to the hacked EA account, and I can’t link it to my real EA account. I still own my Epic Games account and can prove ownership. Please help me recover my EA account, remove the hacker’s email, and restore my account.

(CM: Thread moved from PT to EN. Please post in the language of the board per rule.)

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EA_Edu
8 days ago
Hi VitorSilver2001

We're sorry to hear this happened to you.

From what you've described, it appears your EA Account was compromised and the email address was changed without your authorization. In these cases since this involves account ownership, recovery, and updating the email address on the account, please contact EA Support so they can verify your ownership and assist with restoring your account.

2 Replies

Hideoshi441
Seasoned Newcomer
1 day ago
Hi! I’m sorry this happened to you.
I’m currently dealing with a very similar situation. Were you able to recover your account in the end?
If you did, could you please tell me what helped or what information EA asked you for? I’ve been through several support cases already and I’m still trying to resolve it.
Thank you very much, and I hope everything worked out for you
EA_Edu
Community Manager
8 days ago
Hi VitorSilver2001

We're sorry to hear this happened to you.

From what you've described, it appears your EA Account was compromised and the email address was changed without your authorization. In these cases since this involves account ownership, recovery, and updating the email address on the account, please contact EA Support so they can verify your ownership and assist with restoring your account.