Cannot launch game due to error on EA end and no one will help :/
Not sure if this is a SIMS 4 issues or EA app issue but basically I bought aa few new Sims 4 packs with the current discount happening, downloaded them and now I cannot launch my sims game due to an error on the EA app. I have uninstalled the app and game. I have deleted the app and gone to download the app to trigger the option to "repair". I have opened the app in administrator mode. I thought it may have been the purchase through paypal as it says my payment is still pending but on my EA account, the payment and purchase is marked as completed. I'm still trying to trouble shoot on my own. I'm going to try clear the cache and I'm seeing if the game will load with any of my add on's downloaded, just straight base game, but I sent through 2 requests. 1 which wont show up in my cases, the second was marked as "resolved" with 0 communication and SUPRISE my issues isn't resolved. I waited in queue for 30 minutes to chat just to be told no one was available and that I could continue waiting. This is my last hope to hopefully get someone to respond to me whether it be someone who has some knowledge to help or hopefully ACTUAL EA support.
EA Game Versions
If I have two versions of a game, one license on Steam and the other license from the EA app. Does it give me the ability to choose which platform to download and update the game? For example: I have Battlefield 2042 on Steam, but it does not give me the option to buy the EA Version or even download from the EA app stating that I should manage the game from Steam. So what happens if I redeem a EA app version of Battlefield 2042 alongside my Steam licensed version? Does it add a EA app version of the game, does it merge both licenses giving access to both platforms, or does it reject the license because I already have it on Steam? I tried this with Starwars Battlefront 2, I originally had a EA App version of it, and I also have a EPIC Games Store version. Upon installing the EPIC Games Store version, it changed my Battlefront 2's artwork cover adding the EPIC logo on top of it in my EA App library. It allows me to download either from the EPIC Games Store or the EA App, I did not even need EPIC Games Store installed because it recognises my EPIC version even without the EPIC Games Store being installed. Now from what I undestand Steam manages it's own installation and updates, where as EPIC required the EA App to cover the backend installation. If I did not own an EA version of Starwars Battlefront 2, then would that mean I would only beable to initialise the installation from the Epic Games Store and not the EA app exclusively. If you can not manage multiple platform versions, then this really should be looked at by either allowing the individual to select between EA App, Epic or Steam. Additionaly, I also want to point out that the inability to change the games artwork to remove the Steam or Epic logo is also rather annoying. EA App Artwork: No Logo identifying the EA app version. Steam and Epic Artwork with Logos identifying the version. But what if we own two versions of the same game on different platforms, what happens to the artwork in your library?
