Urgent: 300,000 Ultimate Team Coins Missing – EA SPORTS FC 26
السلام عليكم فريق دعم EA، أود تقديم بلاغ عاجل بخصوص اختفاء 300,000 Ultimate Team Coins من حسابي في EA SPORTS FC 26. كان لدي في حسابي رصيد يقارب 300,000 Coins، ولم أقم بإنفاقه أو استخدامه أو تحويله. وبعد أن تركت الحساب لمدة يوم تقريبًا، قمت بتسجيل الدخول مرة أخرى، وفوجئت بأن الرصيد أصبح 0 Coins. أرجو منكم التحقق من حسابي وسجل Ultimate Team ومعرفة سبب اختفاء الرصيد. أرجو التحقق تحديدًا من: سجل جميع معاملات Coins خلال الفترة التي اختفى فيها الرصيد. عمليات شراء أو بيع اللاعبين التي تمت على الحساب. أي تحويل أو استخدام غير معتاد للـCoins. سجل تسجيل الدخول والتأكد من عدم وجود دخول غير مصرح به. إعادة مبلغ 300,000 Ultimate Team Coins إلى حسابي إذا ثبت أنه اختفى دون استخدام أو مخالفة من جانبي. بيانات الحساب: EA Account Email: [edit: email address removed] Game: EA SPORTS FC 26 Mode: Ultimate Team Platform: PlayStation 5 Coins before issue: Approximately 300,000 Current Coins: 0 Date: 18 August 2026 Time zone: Saudi Arabia (GMT+3) أنا متأكد أنني لم أنفق هذا الرصيد، وأطلب منكم مراجعة سجل الحساب والمعاملات وتوضيح سبب اختفاء الـCoins، وإعادتها إلى الحساب إذا ثبت فقدانها بشكل غير مصرح به. وشكرًا لكم على مساعدتي في حل المشكلة. مع خالص التحية.21Views0likes1CommentEA APP WILL LITERALLY NOT WORK
Here we go, So I'm trying to play the sims offline as my current internet connectivity is incredibly spotty, let's go through how ''truly easy'' the app makes it for PAYING CUSTOMERS to use their platform: You have to log in to the EA App while you are connected to the internet - how is there in 2026 NOT an option to access your App offline??????????? So, I manage to FINALLY gain access to my app while online, then I go to settings to switch it to offline mode, great now the app is offline. I click on the sims to start playing - I get an error code stating that I haven't logged on in a while and I need to restart the app, log in again, so EA can verify my credentials, baring in mind I was already logged in (as you HAVE to be to access offline mode?!?!) Fine, I close the app, log in again, go to offline mode, click the the sims to play and as a surprise to nobody that uses the EA app, the same error message pops up - I've tried this now 15 times: receive the error message, close the app, restart the app online, log in succesfully, go offline, click to play my game.... and the cycle restarts (super fun groundhog day i'm having) I'm sorry but this is an absolute farce, the amount of money I've spend on buying the sims and all of it's expansions, game packs, stuff packs, (freaking KIT PACKS) since the sims 1 - and I cannot access the product which I own in a manner that works for me??????????????? And finally to EA DIRECTLY - if Origin possessed the function to access your games offline back in 2010, How is it possible that EA does not have this functionality in 2026?! How is it possible that EA has the WORST APP regarding electronic games in the entirety of technological history?! How is it possible that your app continues to throw errors at customers time and time again, with no improvement from your side?826Views3likes3CommentsPotential problems setting up EA App on fresh/upgraded Windows 11.
Hello, This is not a problem, but to avoid any potential hiccups I wonder if anyone has any thing particular to watch out for below: New Windows 11 pro (fresh not upgrade) on my PC. Was Windows 10. Local account only. PC name change. Drive letters and owerships (in security tab) changed to remove unknow user, which was my old W10 account. Hardware - all the same. EA app NOT installed yet. So I own a lot of EA games, but have approx 8 or 10 full games already installed left over on non-system disk after using a brand new SSD for only my C: System drive. Those games of course cannot be played without the EA App full setup. I would prefer not to have to re-download them. All game files are there. All purchased directly through EA App, no linking. EA account has not been changed at all as my details have not changed. (just drive letter, ownership and OS) I assume it should go smoothly. It was a doddle on Steam without any guide. EA tend to have seizures during such operations, occasionally, although I have never experienced any issue with the EA APP itself or the old Origin, years ago. (I may be the only person who likes the EA App? just judging by posts. Heh Heh.) So, I know I will have to do all the normal stuff, and fully expect it to be an intuitive step by step process, as it should be. This post is just incase there are any known issues with doing all this. The last time I installed the EA APP was when it was first released, on the same PC as now, but W10. Never had any issuses. Specs, not really necessary, but just incase: HW: RTX 3080ti ROG strix gaming OC. CPU i9-9900ks @ 5.21GHz. 32 GB DDR4 @ 3,700Mhz. All SATA SSDs. It's an overclocked system but very stable so that should make no difference at - all. Summary: If anyone wishes to advise me on potential problems, it would be great. I want to be prepared and do it all in one go. I'll install the EA APP in a couple of days, so if no one replies I'll take that as a good sign. If anyone points out particular potential issues, of course I will like the post. Cheers folks.Solved115Views0likes6CommentsCan't access EA account - Yahoo email permanently deactivated
Hello, I'm trying to access my EA Account, but the email address linked to it is an old Yahoo account that was permanently deactivated due to inactivity. Whenever I try to change my email address or access my account settings, EA sends a verification code to that Yahoo email, but I no longer have access to it. I still own the account and can provide information to verify my identity, such as my linked Steam account, my date of birth, and my purchase history. I simply need to update the email address associated with my EA Account. Could someone please tell me how I can contact an EA Advisor to resolve this issue? Thank you. (CM: Thread moved from PT to EN. Please post in the language of the board per rule.)Solved78Views0likes5CommentsCPU still needed, still get a hard drive?
Hello everyone, I bought a computer and I was excited to download sims 4 because my other computer seemed to never have any available storage to play despite having absolutely nothing on it. I can easily download sims on this computer, but it gives me a "you are running the 64 bit" and telling me to change it to 32 bit or my game will be unstable. I also found out that the 32 bit was removed. I looked at the requirements for the sims on their page and clicked the link to scan my computer to see if I met the requirements, and I failed for CPU. 3.3 GHz Intel Core i3-3220 (2 cores, 4 threads), AMD Ryzen 3 1200 3.1 GHz (4 cores) or better You have: AMD Athlon Silver 7120U with Radeon Graphic Should I still buy an external hard drive for CC and Mods (THAT ARE ALLOWED BY EA), or would it not work still because of my CPU?40Views0likes2CommentsEA Account Hacked and Email Changed
Hello. My EA account was hacked. Someone changed the email address to ha****@estuarymail.ru** without my permission. My Epic Games account is linked to the hacked EA account, and I can’t link it to my real EA account. I still own my Epic Games account and can prove ownership. Please help me recover my EA account, remove the hacker’s email, and restore my account. (CM: Thread moved from PT to EN. Please post in the language of the board per rule.)Solved100Views0likes2CommentsCan't use my Steam purchases after recovering my hacked EA account
Hello everyone, I would like to share my situation because I believe there is a gap in the current account linking policy that affects legitimate players. A while ago, my PC was infected with malware. As a result, several of my online accounts were compromised, including my EA account, Instagram, Discord, and Ubisoft accounts. The attacker gained access to my EA account without my permission. During that time, they used my account for activities that violated the EA User Agreement, resulting in a permanent ban. Later, I contacted EA Support and successfully recovered my EA account after proving that I was the legitimate owner. I understand that the Terms of Service team reviewed my appeal and decided that the ban would remain. While I am disappointed, I respect that decision. However, my issue today is not about removing the ban. My Steam account is still permanently linked to that banned EA account. Because of the permanent ban, the Connections page is locked, meaning I cannot unlink my Steam account myself. I contacted EA Support again and asked if they could simply unlink my Steam account so I could connect it to my current EA account. Unfortunately, I was informed that this is against EA policy because unlinking the Steam account could be considered bypassing the relationship between the banned EA account and the linked platform account. This leaves me in a situation where I cannot use EA games that I legally purchased on my own Steam account, including EA SPORTS FC 26, even though: I recovered my EA account through EA Support. I am the legitimate owner of both my Steam account and my current EA account. I am not asking for the permanent ban to be removed. I am not trying to bypass the Terms of Service decision. I simply want to use the games I legally purchased on Steam with my active EA account. I completely understand the importance of protecting fair play and enforcing EA's policies against cheating and account abuse. However, I respectfully believe that situations involving verified account recovery after account compromise deserve a separate review process. Currently, there appears to be no solution for players in this situation. Even after recovering ownership of the account, legitimate purchases remain permanently inaccessible because the linked Steam account cannot be moved. I hope EA will consider reviewing this policy in the future, especially for verified account compromise cases where ownership has already been confirmed by EA Support. Thank you for taking the time to read my experience.Solved81Views0likes2CommentsUnlinking my PSN account from an email i no longer have
Hi so all I'm trying to do is use the ea play subscription i have on my ps5 onto my pc. The issue is is the email that is linked to my psn account that has access to EA play i no longer have it nor can i get it. I'd rather not buy another ea play subscription if it can be helpedSolved49Views0likes2CommentsEA App Nickname
I've looked at previous forums regarding this and it's outdated as the edit profile option is not there for me. I can not change it and i do not want strangers knowing sensitive information since EA randomly choose a nickname based on an email i used and not even going on the website does nothing. Please fix this so i can change it and not have to worry about it. Thank youSolved262Views1like7Comments