Ea app not update

Hello.I have ea app version 13.616.I have a portable tool that find the latest updates for my programs and find the latest update for ea : version 13.621.But is not update automatically as before .This is also happens with ubisoft app.What it happens?For other programs the latest updates are founded like nvidia  app  find  the  latest  drivers  (but  should install  manually) ,why  ea  app  and  ubisoft  stop  to  update  automatically  when  start them?Also  i  remember that  was  a  chat option  in  EA  site.Where is  it?I  can not  find  it