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oOlvlattOo's avatar
4 years ago

EA desktop wont launch some games

I have installed Fifa 21, Battlefield V and Dragon Age:Inquisition. I frequently play on Fifa 21 and get 0 issues with playing it. I also played through all the mass effect games without issue. Have occasionally played Battlefield V before and have just downloaded DA:I. Whenever I now try to load up DA:I or Battlefield V, the loading screen pops up on EA Desktop but then nothing opens. I have EAPlay via GamePass so I try to launch them through that and get an error message saying 

"An Error of an unresolvable nature has occured"

"We've encountered a particulartly stubbon issue, so sit tight while we try to reconnect you. This screen will update automatically" 

EA Desktop will also show the Temporarily lost connection screen even though the internet connection is fine

I noticed it after installing DA so I read up about AVG causing issue and have removed that from my PC. I've tried to put the UAC on the lowest setting, completely disabled Windows Defender and reinstalled the game, reinstalled Visual C++, reinstalled EA Desktop, done a clean boot, cleared the cache. I've been in contact with EA support and they I had some DLL errors that needed fixing and I sorted that too. 

I tried to run in compatibility mode and window mode but nothing changes. The only thing that does happen is when I try to run as administator it will bring up the message box to say

"Your game failed to launch" "An error on our end caused your launch to fail. Try again a little later"

I can see in task manager that the game is showing up temporarily and then closes down.

Not sure what else I can do

30 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago
    @🤭lvlattOo It doesn't seem to be the full MsInfo32, make sure that you don't click on any of the tabs before exporting it as a .txt file.

    Otherwise it will only show the info of that specific tab.
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    I just had a look and I couldn't find any VC++ errors in the MsInfo, but I did notice that you are using FrostyModManager and you mentioned that only games using the Frostbite engine crash. 

    Do you have any mods installed for these games and when you performed a Clean Boot, did you only launch the EA app and the game without any mods or FrostyModManager?

  •  I had completely forgotten about FrostyModManager honestly. No mods were installed so it was clean version and I had only ever tried to use the EA app to launch the games. For whatever reason though, I hit disable mods in FMM and refreshed the app and now they launch.
    @holger1405  @EA_Jason Thank you both for the suggestions and general help, this has been bugging me for so long so I'm so glad its fixed now 🙂 

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago
    @🤭lvlattOo No problem, I am happy to see that we could figure it out and that you can play again!

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