Forum Discussion

4 years ago

EA Play purchased on Steam not appearing on EA account or Origin

I purchased one month of EA Play though steam yesterday to take advantage of the 10 hours of access to Battlefield 2042 pre-official launch day. Access to EA Play has not appeared on either my Stea...

discussion

EA_Jason

EA SPORTS FC™ Team

4 years ago

Hi @xRedolentx,

When you have made a purchase, you expect the product to be available for you.

First I want to make sure that the payment isn't stuck for you. This is something that you can check yourself in the Order History of your account. You can find your Order History via this link:

https://myaccount.ea.com/cp-ui/aboutme/index

Some purchases can take up to 36 hours to be fully processed.

If that time has already passed and you see no strangess in the Order History, then please get in touch with our support team to have this looked into.

https://help.ea.com/en/contact-us/