EA support confusion
All I wanted to do was contact support for library being empty, I email them, someone replies back, then from there, every time I reply back to the email I get, the person who replies back is always a different person who seems to have no context from previous emails other than the original email I sent, and then I also noticed on the EA help site I had 7 different cases, when all I did was reply back to each email I got from EA support after originally making the support ticket. When I click on one of the cases, it always says I need to resume the case, but every time I click on the "resume" button, it always takes me to the page where you instead create a new ticket. Can someone explain all this to me?
@legobot123 Instead of emailing them you should instead do a live chat session with an EA advisor. Link down below.
Select the EA app (orange box with the EA logo in the middle), select topic, select issue, and finally select contact option.
If the live chat option is not available you need to change the topic and issue a bit until you get the live chat option.
Reply if you need any more help.
