Hi there,
Here are some quick tips for payment issues:
If you’re having trouble making your purchase, here are some tips to help you:
- Check out what your EA app error code means and what you can try to do to fix it.
- Double-check your account and payment details to make sure they're correct.
- Visit the Payment Methods tab of your My Account page to find your info and make any changes.
- Check your billing address against the one on your statements to make sure they match exactly. This can help clear up a lot of these errors.
- Make your purchase from the region that matches your payment method and EA Account settings.
- If you’re traveling or living abroad, your purchase may not go through.
- If you’re out of your region temporarily, try making your purchase again once you’re home, or use an online safe payment method that’s accepted where you’re located.
- If you’ve moved or are on an extended stay abroad, update your EA Account to the right region. If that doesn’t work, use a local payment method.
For further information, please have a look at the article: Troubleshooting payment issues in the EA app
