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JoeyFresh23's avatar
JoeyFresh23
11 months ago
Solved

EA Won’t delete my old account

EA won’t delete my old account that has an email that doesn’t exist anymore. I don’t remember information that was put in there when I was a child. Now my PlayStation account is jailed with that EA a...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 months ago
Hi @NeedARealPerson, did you contact support and they suggested that you post here in the forums or you tried contacting support but the website only gave you the option to create a post here?
  • NeedARealPerson's avatar
    NeedARealPerson
    10 months ago

    I’ve submitted 2 cases and I have not heard anything back, I check on the case and it tells me to resume but… why doesn’t it resume? It keeps switching to resolved. I feel the lack of help from EA.

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      10 months ago

      @NeedARealPerson 

      I'm sorry to hear you're having issues contacting EA Help Support. 

      If you're not able to resume your case, please use the chat option when trying to contact support:

      1. Go to: https://help.ea.com/en/help-home/
      2. Select the game you need assistance with or EA App
      3. Select "I want to update my EA Account information" 
      4. Scroll down the page to find the "Chat with us" option

      If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

      I hope this helps! 

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