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DocXiaomu's avatar
3 years ago

Email changed

My email address has changed with my phone number and cannot get any email.

so I contact EA support, they asked me 6 question and the account was registered in several years ago, and back that time no one told me to remember that?

I didn't forget my password and now I cannot login my account.

I tried 37 times in last 12 days and still, I cannot login my account and play my game which I spent money on.

I heard that if your account is hacked and the email will update real quick and you lost your account forever, and my situation, duh, is the opposite——The Owner Can't Update His Email

And I know, the Answers HQ cannot help me. I wrote this only to remember this.

37 times. 12 days.

each time I was treat like a football kicked around and around.

They say I really understand you and you are a true gamer but still do nothing.

I upload the bill,the email other platform helped me, the password, the every game I bought on each date each time and still they have to deny your request.

SO THANK YOU EA , FOR DEFEND MY ACCOUNT FROM ME.

5 Replies

  • Oh by the way,the old email address no one can send email and it will be returned. But EA can still send email.

    I wonder how.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @DocXiaomu if you are unable to verify account ownership then we would not be able to assist with that.

    Darko

  • WOW you guys are really in imposing manner.

    I can show you all that evidence like pictures, bills, email inbox, and all that stuff and you say I cannot verify my ownership.

    Ok, if as you say so, a hacker could stole the player's account but I cannot login my account with my password, how's about that?

    And how did I change the email on Steam/Epic/Microsoft/Mojang with the same situation, if I am not the owner?

    I spend money and time on this platform , so your words are just "we would not be able to assist with that”?

    I am impressed.

  • in the picture, you can see the email address and my email address now.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Sorry to say @DocXiaomu but if you cannot verify account ownership with our live support team then there is nothing that we can do to change this on AHQ.

    Darko

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