I'm having trouble even purchasing it. I purchased and downloaded the library kit just fine, I've even managed to see it in the game. But it's been several attempts and no matter where I try to get the grunge kit, I get a message that says there was trouble processing my request and it says [ref.#PRICENOTFOUND] It happens through the app and directly in the game menu. And when I try on the website, I just get three dots moving forever every time. edited title after splitting thread. -puzzlezaddict

Hi there @jess1z1, Please try the following steps to clear up this purchase error: Use a different payment method Make sure your billing details in the EA app match the billing details for your card Remove and re-add your payment method from your account Make sure the location on your account matches your real location If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.

Can't purchase Sims 4 kit | EA Forums