Emails not received to Apple’s private email relay addresses

Emails will not be sent to Apple’s private email relay addresses, effectively blocking users from accessing/editing their account details and potentially risking account lock out. For now, when creating a new account, it’s safer to choose another sign up option until EA fixes this.

For context, EA currently supports Apple as an identity provider when signing up for an account for the first time. When signing up with Apple, users are given a choice to either share their real email or a private relay address tied to the service’s domain. When opting for the latter, it’s currently observed that emails will not be sent, preventing users from accessing any of their account details due to an identity verification code screen. In the worst case, one may be completely locked out of their account if EA were to ever require verification post account login similar to Battle.net. 

Looking into this problem more, it appears EA’’s has failed to satisfy Apple’s requirements. According to Apple’s documentation, the emails sent are required to be authenticated and the organization must register its outbound email domains. Otherwise, no emails will be sent to those addresses. Given what’s outlined in the documentation, it’s evident that EA has insufficiently tested the sign up with Apple feature and has failed to properly satisfy its requirements. Please fix this.