Urgent: 300,000 Ultimate Team Coins Missing – EA SPORTS FC 26
السلام عليكم فريق دعم EA، أود تقديم بلاغ عاجل بخصوص اختفاء 300,000 Ultimate Team Coins من حسابي في EA SPORTS FC 26. كان لدي في حسابي رصيد يقارب 300,000 Coins، ولم أقم بإنفاقه أو استخدامه أو تحويله. وبعد أن تركت الحساب لمدة يوم تقريبًا، قمت بتسجيل الدخول مرة أخرى، وفوجئت بأن الرصيد أصبح 0 Coins. أرجو منكم التحقق من حسابي وسجل Ultimate Team ومعرفة سبب اختفاء الرصيد. أرجو التحقق تحديدًا من: سجل جميع معاملات Coins خلال الفترة التي اختفى فيها الرصيد. عمليات شراء أو بيع اللاعبين التي تمت على الحساب. أي تحويل أو استخدام غير معتاد للـCoins. سجل تسجيل الدخول والتأكد من عدم وجود دخول غير مصرح به. إعادة مبلغ 300,000 Ultimate Team Coins إلى حسابي إذا ثبت أنه اختفى دون استخدام أو مخالفة من جانبي. بيانات الحساب: EA Account Email: [edit: email address removed] Game: EA SPORTS FC 26 Mode: Ultimate Team Platform: PlayStation 5 Coins before issue: Approximately 300,000 Current Coins: 0 Date: 18 August 2026 Time zone: Saudi Arabia (GMT+3) أنا متأكد أنني لم أنفق هذا الرصيد، وأطلب منكم مراجعة سجل الحساب والمعاملات وتوضيح سبب اختفاء الـCoins، وإعادتها إلى الحساب إذا ثبت فقدانها بشكل غير مصرح به. وشكرًا لكم على مساعدتي في حل المشكلة. مع خالص التحية.12Views0likes1CommentEA App Crashes and Freeze When Changing Game Installation Directory
The EA App consistently freezes and crashes whenever I attempt to install a game and change its default installation directory. As soon as the directory selection window pops up, the UI becomes unresponsive. Clicking anywhere on the panel immediately triggers a "Not Responding" state, causing the EA App to crash. already try to uninstall and re-install, still doesn`t works.19Views0likes1CommentOrder history not showing up
So, I'm part of a certain class action lawsuit. I need to access my order history to provide proof of purchases. But when I go to look up my order history, I can see my orders from the last year, but nothing beyond that. The "customer support" chat has so far only succeeded in asking me what game I'm playing and linking me to the same order history page that isn't working. I just find that very convenient.37Views0likes2CommentsCPU still needed, still get a hard drive?
Hello everyone, I bought a computer and I was excited to download sims 4 because my other computer seemed to never have any available storage to play despite having absolutely nothing on it. I can easily download sims on this computer, but it gives me a "you are running the 64 bit" and telling me to change it to 32 bit or my game will be unstable. I also found out that the 32 bit was removed. I looked at the requirements for the sims on their page and clicked the link to scan my computer to see if I met the requirements, and I failed for CPU. 3.3 GHz Intel Core i3-3220 (2 cores, 4 threads), AMD Ryzen 3 1200 3.1 GHz (4 cores) or better You have: AMD Athlon Silver 7120U with Radeon Graphic Should I still buy an external hard drive for CC and Mods (THAT ARE ALLOWED BY EA), or would it not work still because of my CPU?36Views0likes2CommentsWhere to download my purchase games
I recently reformatted my HDD and i want to download the EA games which I purchased previously under my account. Based on what Google mentioned, there should be a download button available for the games under my account but i do not have. Instead I see a 'Manage' button which leads me to nowhere. How can I download all my games from the app?Solved24Views0likes1CommentI want to transfer my games to my backup account
So because EA used to sell its games only in Origin, I had to buy them there (Battlefield, NFS, Crysis, Dead Space series). But when they returned to Steam, I bought them again in Steam. So my question is: can EA transfer my selected games from my main EA account to my backup account, so I could finally link my Steam account to EA's so my games from Steam won't dissolve in EA App account?Solved96Views1like4Comments- 42Views0likes1Comment
Can't use my Steam purchases after recovering my hacked EA account
Hello everyone, I would like to share my situation because I believe there is a gap in the current account linking policy that affects legitimate players. A while ago, my PC was infected with malware. As a result, several of my online accounts were compromised, including my EA account, Instagram, Discord, and Ubisoft accounts. The attacker gained access to my EA account without my permission. During that time, they used my account for activities that violated the EA User Agreement, resulting in a permanent ban. Later, I contacted EA Support and successfully recovered my EA account after proving that I was the legitimate owner. I understand that the Terms of Service team reviewed my appeal and decided that the ban would remain. While I am disappointed, I respect that decision. However, my issue today is not about removing the ban. My Steam account is still permanently linked to that banned EA account. Because of the permanent ban, the Connections page is locked, meaning I cannot unlink my Steam account myself. I contacted EA Support again and asked if they could simply unlink my Steam account so I could connect it to my current EA account. Unfortunately, I was informed that this is against EA policy because unlinking the Steam account could be considered bypassing the relationship between the banned EA account and the linked platform account. This leaves me in a situation where I cannot use EA games that I legally purchased on my own Steam account, including EA SPORTS FC 26, even though: I recovered my EA account through EA Support. I am the legitimate owner of both my Steam account and my current EA account. I am not asking for the permanent ban to be removed. I am not trying to bypass the Terms of Service decision. I simply want to use the games I legally purchased on Steam with my active EA account. I completely understand the importance of protecting fair play and enforcing EA's policies against cheating and account abuse. However, I respectfully believe that situations involving verified account recovery after account compromise deserve a separate review process. Currently, there appears to be no solution for players in this situation. Even after recovering ownership of the account, legitimate purchases remain permanently inaccessible because the linked Steam account cannot be moved. I hope EA will consider reviewing this policy in the future, especially for verified account compromise cases where ownership has already been confirmed by EA Support. Thank you for taking the time to read my experience.Solved78Views0likes2CommentsNeed advisor help - can't changemail, old one inaccessible
I'm logged in with 2FA on. My oldemail is no longeraccessible. I need an EA advisor tohelp update my email. The websitechatbot keeps looping me. Pleasehelp.You can also reach me at: [[edit: email address removed]]Solved75Views0likes4Comments