Forum Discussion

zainab_exe's avatar
12 months ago
Solved

Expansion pack refund

I bought the cats and dogs pack for Sims 4. It displayed the price for the Indian Rupee instead of Pakistani Rupee, which is my currency. I thought I'd be paying 2200, it deducted 7000+ rupees from my account. There was nothing to indicate which 'rupee' was displayed. Does anyone know what I can do about this?

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi there @zainab_exe 

    We're not able to process a refund for you here on the forums, but you can contact the live support team so they can review your billing information and check your refund eligibility on this.

    To contact live support for more help, you can submit a request here: https://help.ea.com/en/help/faq/using-ea-help/