Games have been removed from my account?

Subject: URGENT: Missing Games and Purchased Add-Ons

EA Support,

I am reporting a serious issue: several of my legitimately purchased games and add-ons have been removed from my account. Most notably, Dragon Age: Origins, including all purchased add-ons, is no longer accessible. I still own the original Origins and Awakening discs, and I purchased every add-on directly.

I am also missing add-ons for other titles, including the Mass Effect series. I was told these were linked to a different account, possibly an old Xbox Live account. This explanation does not make sense: these purchases were made before Xbox Live was ever linked to my EA account, and the Microsoft account in question was only closed last year, long after the purchases were made and used through EA.

I have invested a significant amount of money into these products, and losing access to them is unacceptable. If this issue is not resolved, I will have no reason to continue using an EA account or purchasing EA products in the future.

I need my games and all associated add-ons restored immediately.

Thank you.