I've just logged in to my PC after a few weeks, and I noticed that there are zero games in my EA library. I had about 6 or 7 older titles on there that are now gone. the strange thing is thought that in my update queue, it still lists complete updates for games that I no longer seemingly have. The games will launch from the installed folder on my PC, but will not show up in my library. Any advice?
Community ManagerIt looks like you're logged into the wrong EA account. I'd recommend reaching out to the EA Live Support team through this link: https://help.ea.com/en/help/faq/using-ea-help/ . They’ll be able to help you further, as this isn’t something we can resolve through the forums.
Thanks!
Update #2:
Just noticed that in addition to my game library being empty, my friends list is empty as well.
Thoughts:
Not sure if this all is a huge mistake on EAs part, but seems like an instance of shooting yourself in the foot. EA, with how strong Steam is in the world of gaming, this for sure isn't helping your customer retention numbers. I suppose this is always what was feared with digital game purchases, but even still, EA, I'd like the games that I paid for back. I'd like to add that if this isn't resolved, I can assure the higher-ups at EA that I for one, will be uninstalling their software and making a conscious effort to steer clear of any other EA title that I can't get a physical copy of.
Update #1:
Just cleared my cache to see if that was the problem. All that seemed to do was remove my update history. Still no games.
