I purchased Mass Effect from the Steam Store. Because I purchased it through Steam, I should be able to play it without launching another service, or if I must, I should be able to start it in offline mode. I use my Steam Deck to play ME, but because of your terrible app that wont load after starting it twice, I'm required to uninstall it AND the game, taking several hours to reinstall them both (fortunately my saves get uploaded to the cloud). I had hoped that your NEWER app would be at least a little more advanced, but it's clear you took a step back instead since you can't even load offline mode right, which would fix many of our issues, I would hope including mine. I will not be buying any more games from you on your store or published elsewhere until this issue is fixed.
Almost my exact situation, tell you one thing I won't be buying another EA product again.
There's a reason they were voted by The Consumerist with over 250,000 votes as Worst Company in America in both 2012 and 2013.
https://marketrealist.com/p/why-is-electronic-arts-the-worst-company/
https://everydayonlinemarketing.com/marketing-case-study/how-ea-became-the-most-hated-company/
